Partner with large enterprises to develop roadmaps for their CXP (Customer Experience Platform) deployment strategy
Analyze data from customer service interactions to identify trends and to provide actionable recommendations to maximize value
Translate complex analytical findings into clear, compelling presentations for senior stakeholders
Influence product roadmap by identifying key areas for innovation and improvement
Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology
Identify creative new ways to analyze data at scale

Requirements

Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience
3-5 years of experience in consulting, data analytics, strategy, or a similar role
2+ years in client facing experience
Demonstrated experience connecting data analysis to business drivers
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
Strong written and verbal communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsSQLdata analysispresentation skills

Soft Skills

communicationcollaborationinfluenceanalytical thinking