Customer Service Assistant

ASAAS

full-time

Posted on: 1/26/2026

Location Type: Remote

Location: Brazil

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About the role

Handle customers via chat, phone and e-mail to understand their needs and the business’s needs, offering the best use of Asaas
Resolve customer issues and be responsible for the information provided
Work responsibly toward assigned goals
Prioritize tasks and meet service delivery deadlines
Experience using Zendesk is a plus

High school diploma
Previous experience in customer service
Good verbal and written communication
Comfortable with technology (laptops, spreadsheets, systems and Google tools)
Basic knowledge of banking topics (payment methods, receivables anticipation and invoices)

Benefits

Medical and dental coverage with no copayment
Life insurance
Assistance for medication purchases
Subsidy for physical activity
Partnership with Neon for financial wellness
Partnership with Zenklub for mental and physical health (4 free monthly sessions with a therapist or nutritionist)
Quick massage
Flexible meal benefit via a credit card
Free meals at headquarters
Childcare allowance
Parental support program
Extended maternity and paternity leave
In-company training platforms
Education assistance covering 70% of tuition for undergraduate and language courses, as well as course and book purchases
Home office allowance
Work equipment provided
Furniture allowance
Partnership with WOBA for coworking access across Brazil
Day off during your birthday month
Happy hour allowance
Referral bonus for recommending new hires
Bonus based on annual targets
Stock options plan
Casual environment, no dress code

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebanking knowledgepayment methodsreceivables anticipationinvoices

Soft Skills

verbal communicationwritten communicationresponsibilitytask prioritizationgoal orientation

Certifications

high school diploma