ASAAS

Junior Customer Support Analyst – ERP Focus

ASAAS

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

ERP

About the role

  • Provide proactive support to guide customers through integration with Asaas's ERP system
  • Assist customers via chat, phone, and email to understand their needs and business requirements and recommend the best use of Asaas
  • Be responsible with information provided to customers and committed to resolving their issues
  • Work responsibly to meet assigned targets
  • Prioritize tasks and meet service completion deadlines

Requirements

  • Experience in customer service
  • Knowledge of banking topics (payment methods and receivables anticipation/receivables advances)
  • Knowledge of tax invoices (Notas Fiscais)
  • Knowledge of ERP systems
  • Preferred: Bachelor's degree in progress or completed in Accounting, Financial Management, Business Administration, or related fields
  • Knowledge of integrations and APIs
  • Experience with Zendesk
Benefits
  • Medical and dental insurance without co-pay
  • Life insurance
  • Assistance for medication purchases
  • Support for fitness activities
  • Financial support for personal financial wellness
  • 4 free monthly sessions with a therapist or nutritionist
  • Flexible meal allowance via credit card
  • Free food at headquarters
  • Childcare assistance
  • Parental support program
  • Extended maternity and paternity leave
  • Home office allowance
  • Work equipment provided
  • Furniture allowance
  • Partnerships with coworking spaces
  • Day off during your birthday month
  • Happy hour allowance
  • Referral bonus for new hires
  • Annual performance-based bonus
  • Stock options plan
  • Relaxed work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemsintegrationsAPIstax invoicespayment methodsreceivables anticipationreceivables advances
Soft Skills
customer servicecommunicationproblem-solvingresponsibilitytask prioritizationmeeting deadlines
Certifications
Bachelor's degree in AccountingBachelor's degree in Financial ManagementBachelor's degree in Business Administration