ARUP Laboratories

Client Services Agent

ARUP Laboratories

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $25 per hour

Job Level

Junior

About the role

  • Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.
  • Create and modify patient orders and demographics by following complex ordering procedures, processes and policies.
  • Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
  • Foster communications and exhibit exceptional customer service in all professional interactions.
  • Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP.
  • Exhibits high quality performance through accuracy and commitment in a timely manner.
  • Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
  • Familiarity with ARUP clients and Account Executives.
  • Provide education, guidance, and resolution to customers regarding available resources, information and application utility.
  • Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
  • Serves as a liaison between ARUP customers and technical sections.

Requirements

  • High School Diploma or Equivalent or better
  • Ability to type or 35 WPM and 10 key skills
  • Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems
  • Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date
  • Preferred: College level courses in medical terminology, biology, communications or related life sciences
  • General medical laboratory experience
  • One (1) year of experience in customer service
  • Familiarity with laboratory information system (LIS)
  • Intermediate computer skills including internet proficiency
  • HIPAA training or knowledge
Benefits
  • Health insurance
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typing10 key skillsbasic computer skillsinternet proficiencylaboratory information system (LIS)medical terminologybiologycommunicationsgeneral medical laboratory experiencecustomer service experience
Soft Skills
customer relationship managementempathycommunicationproblem-solvingattention to detailjudgmentcase ownershipdocumentationtimelinesscustomer satisfaction
Certifications
High School Diploma or EquivalentHIPAA training