ARUP Laboratories

Counselor

• Provide telephone consultation to clients and referring health care providers about genetic testing provided by ARUP.
• Coordinate appropriate use, priority of use, and interpretation of genetic/genomic tests and any ancillary testing used for patient management.
• Assist medical directors with interpreting complex genetic/genomic test results.
• Develop marketing materials and provide content for the ARUP website.
• Provide education about genetic diseases, testing options, and the role of genetic counselors in a laboratory.

Genetic Counselor – Molecular Genetic/Genomic Testing

DevOps Engineer

• deliver innovative products and services at a rapid pace
• enabling our development teams to serve our customers seamlessly across physical, digital and cloud platforms
• engineering a platform that provides services and frameworks to developers as a secure, scalable and highly available platform
• own, automate and troubleshoot the Production Releases for a complex set of Biocomputing solutions
• implement Continuous Integration (CI) / Continuous Deployment (CD) and DevOps in transforming legacy environments
• research, test, and pilot a new metrics collection system that can be reused for any application stack
• define, select, implement and support a new configuration management system for a simplified orchestration workflow focused on applications
• work closely with development staff and train them on proprietary information
• prototype reusable patterns and tools then coach developers on how to follow these best practices
• assist development teams in implementing the versioning and archiving of the software artifacts and validation documentation in AWS/S3/Glacier

DevOps Engineer III – Biocomputing

Support Engineer

• Provides technical and preanalytic support services for a designated division of technical operations and clients.
• Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
• Provides a supportive link between customers and all other areas of the company.
• Completes and demonstrates department-specific training and competency within 6 months.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
• Initiates problem resolution.
• Processes requests for add on testing.
• Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
• May provide verified test results available in the LIS, as requested, to authenticated individuals.
• Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
• Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
• Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
• Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up.

Laboratory Client Support Technician – Client Services

Account Executive

• Develop, execute, and be accountable for sales strategies for Integrated Delivery Networks (IDNs), hospitals, and reference laboratory accounts
• Meet organizational and territory revenue objectives while forging strong relationships with stakeholders
• Collaborate with Sales, Marketing, Sales Support, Operations, and Finance teams
• Communicate ARUP's value proposition effectively
• Conduct Strategic Business Calls to understand customer goals and strategy

Associate Account Executive

• Provides technical and preanalytic support services for a designated division of technical operations and clients.
• Contacts clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens.
• Provides a supportive link between customers and all other areas of the company.
• Completes and demonstrates department-specific training and competency within 6 months.
• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
• Initiates problem resolution.
• Processes requests for add on testing.
• Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
• Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.