Attend to customers via phone, WhatsApp, email, chat and social media, ensuring a positive experience
Clarify doubts and provide clear information about products, services and processes
Follow up leads through to sale closure, maintaining active and strategic contact
Qualify and register leads in the CRM and ERP, keeping data up to date
Present products consultatively, highlighting differentiators and benefits
Negotiate commercial terms, overcome objections and close orders
Generate orders, invoices, payment slips (boleto) and payment links in the ERP
Communicate promotions and opportunities for additional sales
Prospect new customers when necessary
Work in partnership with the internal team (art and production)
Analyze sales indicators and propose improvements

Requirements

High school diploma
Proven experience in sales
Suitable home office setup (computer, headset, stable internet and appropriate environment)
Basic to intermediate knowledge of Excel (use of spreadsheets with simple formulas)
Advantage: experience with active prospecting and consultative selling
Advantage: experience with CRM and sales-funnel management
Advantage: experience with ERP for order generation
Advantage: familiarity with VoIP tools
Advantage: experience with sales targets and performance indicators (KPIs)
Advantage: experience in B2B sales
Advantage: basic knowledge of graphic design
Advantage: experience selling customized/personalized products

Benefits

PJ contract: BRL 2,300.00
Commission of 0.5% on completed sales
Commissioning activated after the company reaches the minimum monthly revenue (internal criterion)
After 1 year: possibility of 30 days paid vacation subject to negotiation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesCRMERPExcelprospectingconsultative sellingorder generationsales-funnel managementKPIgraphic design

Soft Skills

customer servicecommunicationnegotiationstrategic contactproblem-solvingteam collaborationanalytical skillslead qualificationobjection handlingpresentation skills

Certifications

high school diploma