Arttha Gestão & RH

Administrative Assistant

• Answer and respond to messages received through various channels, classifying requests and prioritizing urgent cases
• Maintain cordial, clear communication aligned with the clinic's tone
• Record important patient information in the system or spreadsheets
• Advise patients on how consultations work, the physician's profile, fees, insurance coverage, required documentation, and preparation instructions
• Schedule appointments, suggest alternative dates, enter and confirm data accurately, and update control spreadsheets
• Keep constant contact with partner reception teams to open, adjust, and close schedules, resolve scheduling conflicts, and communicate changes that affect patients
• Receive and organize requests for evaluations, second opinions, or referrals, collecting basic information and ensuring follow-up until the appointment
• Update scheduling spreadsheets, pending items, waiting lists, and data for reports
• Organize regular backups and confirm details with patients to prevent no-shows and errors
• Maintain a welcoming approach, noting patients' special needs and reviewing the schedule daily to identify potential conflicts

Administrative Assistant – Medical Scheduling