Product Operations Lead
Artificial Labs
full-time
Posted on:
Location Type: Hybrid
Location: City of London • United Kingdom
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Job Level
About the role
- Process governance: Own and iterate DDO+ artefacts - readiness criteria, Definition of Done, Team APIs, escalation protocols, decision-rights matrices, and circuit-breaker conditions - keeping processes lightweight and adjusting as the organisation learns
- Agile coaching and change management: Coach individuals, teams, and leadership in DDO+ ways of working; champion an agile mindset; surface adoption barriers to the CPO; and help teams understand the "why" behind every process change
- Ceremony stewardship: Facilitate ceremonies across working modes (Betting Table prep, retrospectives, OKR reviews, team health surveys); enforce an async-first default and a ≤20% desirable PM ceremony-time ceiling
- OKR alignment: Ensure a clear throughline from bets to OKRs across all three working modes; own tracking dashboards; facilitate quarterly alignment workshops; and evidence the "closed-loop cycle" rate
- Capacity planning: Forecast availability, balance workload, and make capacity constraints visible flag under-shaping and inform hiring plans with data
- Metrics and continuous improvement: Partner with Optimisation to connect HEART Goals → Signals → Metrics to company OKRs; own the four-tier measurement framework (Flow, Team Health, Business Impact, Scaling Readiness); produce diagnostics and run blameless retrospectives
- Tools and documentation: Administer the product tech stack (Linear, FullStory, roadmapping tools); maintain templates and process docs; curate a searchable corpus of lessons learned
- Enablement and PM development: Design onboarding programmes and Shape Up immersion for new hires; support T-shaped PM development through rotations across working modes, coaching, and peer learning
- Reporting: Produce per-cycle flow metrics, quarterly team health reports; provide concise, regular updates to the CPO and C-Suite
- Cross-functional liaison: Coordinate with Engineering, Experience, Solutions/FDEs, and Customer Success to align Team APIs and interaction patterns across the organisation
Requirements
- Significant experience in product operations, agile coaching, programme management, or a similar process-governance role within a product-led organisation
- Proven ability to design and embed lightweight processes (readiness criteria, escalation paths, definitions of done) without creating bureaucracy
- Deep coaching and facilitation experience - you can teach, mentor, and guide people through change with patience and clarity
- Comfort with data: experience with product analytics, instrumentation audits, OKR tracking, or similar measurement systems
- Excellent stakeholder management and communication skills at all levels
- Understanding of team dynamics, resistance to change, and how to earn trust quickly across diverse groups
- Strong interpersonal, communication, collaboration, and presentation skills
- Comfortable working in a fast-changing environment with all the ambiguity this presents
- Comfortable being an enabler, not a gatekeeper - you encourage discipline through clarity, not control
- A natural coach and mentor who helps others find their own answers
- You understand that "high trust is non-negotiable" - and you model this in every interaction
- A bias towards action, paired with the patience to steward long-term change and great outcomes
- We especially want to hear from you if you have:
- Implemented a product operating model or scaling framework at a growing company (e.g. ~75 → ~150 headcount)
- Worked as an Agile Coach or Delivery Lead and are looking to broaden into a strategic product operations role
- Familiarity with Shape Up, Team Topologies, or similar scaling frameworks
- Experience with the HEART framework, DORA metrics, or comparable measurement systems
- Built onboarding or enablement programmes for product teams
- Experience in financial services, insurtech, or similarly regulated environments.
Benefits
- Private medical insurance
- Income protection insurance
- Life insurance of 4 * base salary
- On-site gym and shower facilities
- Enhanced maternity and paternity pay
- Team social events and company parties
- Salary exchange on pension and nursery fees
- Access to Maji, the financial wellbeing platform
- Company stock options managed through Ledgy
- Milestone Birthday Bonus and a Life Events leave policy
- Generous holiday allowance of 28 days plus national holidays
- Home office and equipment allowance, and a company MacBook
- Learning allowance and leave to attend conferences or take exams
- YuLife employee benefits, including EAP and bereavement helplines
- For each new hire, we plant a tree through our partnership with Ecologi
- Action
- The best coffee machine in London, handmade in Italy and imported just for us!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
agile coachingprogramme managementproduct operationsprocess governanceOKR trackingproduct analyticsmeasurement systemsfacilitationcapacity planningcontinuous improvement
Soft Skills
stakeholder managementcommunicationinterpersonal skillscollaborationpresentation skillsmentoringcoachingpatiencetrust buildingadaptability