Artifact Uprising®

B2B Account Manager

Artifact Uprising®

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Support pre-sale and own the post-sale relationship for all B2B accounts.
  • Serve as the primary point of contact for active accounts from signed contract through delivery and reorder
  • Coordinate internally with operations and production teams to ensure accurate, on-time fulfillment
  • Review all orders for accuracy against customer specs; manage revisions and flag discrepancies before they reach production
  • Provide proactive project status updates; resolve issues before customers have to ask
  • Document account-specific requirements, preferences, and sensitivities in CRM for every active account
  • Build and maintain automated CRM workflows: lead routing, follow-up sequences, quote delivery confirmations, project status notifications, reorder reminders, and satisfaction check-ins
  • Create and maintain a library of proposal templates, customization guides, and product explainers that help the Sales Rep close faster
  • Own the onboarding sequence for new B2B accounts: welcome communication, kickoff process, and first-order checklist
  • Identify and implement process improvements + documentation that reduce manual work, decrease turnaround time, or improve accuracy
  • Maintain organized account records, communication logs, and order histories in CRM
  • Monitor account health indicators (order frequency, volume trends, communication responsiveness) and flag at-risk accounts early
  • Identify upsell and expansion opportunities within existing accounts and surface them to the Sales Rep for pursuit
  • Conduct periodic account reviews with key customers to assess satisfaction and deepen relationships
  • Manage reorder cadences and build automated reminders tied to customer order history

Requirements

  • 3–5+ years in account management, customer success, or operations — ideally in a production, print, or custom product environment
  • Demonstrated experience building or improving operational workflows, not just following them
  • Comfort with CRM automation tools (HubSpot workflows, Claude Cowork or OpenClaw, Zapier, etc.); must be driven to identify, build, and implement multi-step automations independently
  • Strong project management skills; able to juggle multiple active accounts and orders in a clean, clearly auditable/transferable way
  • Analytical mindset - you look at conversion data and see opportunities, not just numbers
  • Excellent written communication; proactive and responsive with customers
  • Familiarity with on-demand printing, photo products, or similar production environments strongly preferred.
Benefits
  • Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents)
  • Flexible vacation policy
  • Gym partnership with ClassPass
  • 401(k) matching plan
  • Year-End Company Bonus Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successoperationsCRM automationproject managementoperational workflowsdata analysisorder managementprocess improvementdocumentation
Soft Skills
communicationproactive problem solvingorganizational skillsrelationship buildinganalytical mindsetmultitaskingattention to detailcustomer satisfaction focusresponsivenesscollaboration