Artifact Uprising®

Account Manager

• Support pre-sale and own the post-sale relationship for all B2B accounts.
• Serve as the primary point of contact for active accounts from signed contract through delivery and reorder
• Coordinate internally with operations and production teams to ensure accurate, on-time fulfillment
• Review all orders for accuracy against customer specs; manage revisions and flag discrepancies before they reach production
• Provide proactive project status updates; resolve issues before customers have to ask
• Document account-specific requirements, preferences, and sensitivities in CRM for every active account
• Build and maintain automated CRM workflows: lead routing, follow-up sequences, quote delivery confirmations, project status notifications, reorder reminders, and satisfaction check-ins
• Create and maintain a library of proposal templates, customization guides, and product explainers that help the Sales Rep close faster
• Own the onboarding sequence for new B2B accounts: welcome communication, kickoff process, and first-order checklist
• Identify and implement process improvements + documentation that reduce manual work, decrease turnaround time, or improve accuracy
• Maintain organized account records, communication logs, and order histories in CRM
• Monitor account health indicators (order frequency, volume trends, communication responsiveness) and flag at-risk accounts early
• Identify upsell and expansion opportunities within existing accounts and surface them to the Sales Rep for pursuit
• Conduct periodic account reviews with key customers to assess satisfaction and deepen relationships
• Manage reorder cadences and build automated reminders tied to customer order history

B2B Account Manager

Data Analyst

• Write and optimize SQL in Snowflake for segmentation, funnel analysis, cohort behavior, and promotional impact; perform acquisition, LTV, retention, and customer journey analysis that connects to business action
• Design and evaluate A/B tests, apply significance testing, and translate complex analysis into clear, concise data stories that non-technical stakeholders can act on
• Contribute to data models that support ongoing and ad hoc analysis
• Build and maintain accurate, well-documented Looker dashboards tightly aligned with how teams make decisions; reduce dashboard sprawl and enforce consistent metric definitions across the org
• Proactively surface trends, anomalies, and emerging opportunities through ongoing monitoring; maintain data quality standards and flag upstream issues to data engineering
• Serve as a reliable analytics partner to Marketing, Merchandising, Product, Operations, CX, and Finance
• Help stakeholders understand what they can self-serve (Looker, Heap) versus what needs analytical support; shape vague requests into well-scoped analyses with clear tradeoffs and sequencing
• Partner with product and engineering to define what data should be instrumented based on the questions that matter most

Senior Data Analyst

Ecommerce

• Lead the charge in optimizing our eCommerce journey - from discovery to conversion - crafting experiences that inspire, convert, and delight
• Work closely with Product Design and Engineering to address customer problems and opportunities through an iterative product roadmap
• Collaborate with Engineering, Merchandising, Operations, Marketing and other internal groups to refine strategy, set expectations, and communicate results

B2B Account Manager

Senior Data Analyst

Senior Product Manager – eCommerce