Articulate

IT Automation and Support Specialist

Articulate

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,500 - $96,036 per year

About the role

  • Provide front-line and advanced technical support to Articulate employees
  • Lead automation, systems integration, and workflow improvement initiatives across the IT Services function
  • Implement Automations via Okta, Slack, and or Workato
  • Identify repetitive manual processes and own automation initiatives from design through implementation
  • Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools
  • Analyze helpdesk trends to proactively design automation that reduces recurring tickets
  • Document automation logic, system dependencies, and process maps
  • Respond to employee helpdesk requests
  • Troubleshoot and/or suggest workarounds or alternatives
  • Escalate incidents to other experts on the team for resolution when necessary
  • Communicate IT policies and processes to Articulate employees
  • Onboard new employees, which includes setting up access & procuring hardware
  • Work on various projects such as software & hardware audits, new software testing & deployment

Requirements

  • 2-5 years IT support experience
  • Basic Agile understanding
  • Experience building workflows or automation using APIs, scripting, or automation platforms
  • Experience integrating systems or automating cross-platform processes
  • Ability to analyze processes and design scalable, efficient solutions
  • Comfort reading and troubleshooting API documentation
  • Experience using service desk/ticketing software to receive/respond to requests
  • Understanding of Information Security fundamentals - Phishing defense, passwords, VPN use on public networks
  • Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automationsystems integrationworkflow improvementAPIsscriptingtroubleshootingprocess analysisscalable solutionshelpdesk supportinformation security
Soft Skills
communicationproblem-solvinganalytical thinkingteam collaborationprocess documentationemployee onboardingcustomer serviceinitiativeadaptabilityattention to detail