Articulate

Content Writer

• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
• Document and maintain the styles and standards for UX writing across all products
• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
• Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease
• Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
• Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
• Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all
• Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions
• Shape and advocate for patterns that reduce friction for multilingual workflows
• Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
• Adapt and evolve writing systems and resources to meet future product and user needs
• Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
• Communicate productively with visual thinkers and advocate for your point of view
• Work cross-functionally to build experiments, develop hypotheses, and test plans
• Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders
• Foster a culture of collaboration, where constructive feedback and open dialogue are required
• Demonstrate professional, positive, and proactive communication with peers
• Mentor developing peers on processes, product knowledge, and best practices

Senior UX Writer, Systems

Sales

• Lead, mentor, and support a team of Salesforce developers through coaching, technical guidance, and career development, including regular feedback, performance management, and growth planning
• Partner with the Director of Salesforce Development and cross-functional stakeholders to prioritize work, align delivery timelines, and deliver scalable solutions that support business operations
• Help establish and reinforce Salesforce development best practices, coding standards, and release processes
• Collaborate with business teams to understand challenges, gather requirements, and design effective technical solutions
• Support the design, development, testing, deployment, and maintenance of Salesforce applications and integrations
• Contribute to platform architecture discussions and help drive scalable, maintainable solution design
• Promote strong development lifecycle practices including code reviews, source control, testing, and CI/CD processes
• Help balance delivery priorities, technical debt, platform stability, and long-term maintainability
• Foster a collaborative, curious, and customer-focused team culture

Manager, Salesforce Development

Full-stack Engineer

• Lead technical design and implementation of complex integrations from concept through production.
• Drive architectural decisions around APIs, authentication, eventing, and data synchronization.
• Identify and extract reusable patterns from integration efforts to reduce the marginal cost of future work.
• Ensure integrations are observable, secure, resilient, and maintainable.
• Provide thoughtful technical leadership through design discussions and code reviews.
• Mentor other engineers and consistently raise the quality and effectiveness of the team.
• Partner across engineering teams to clarify ownership boundaries and shared infrastructure.
• Contribute to prioritization discussions by evaluating trade-offs between immediate delivery and long-term platform investment.
• Leverage modern tooling, including AI-assisted development, to improve productivity and quality.
• Supporting services via on-call rotation

Senior Software Engineer – Expansion, Integrations

• Design and implement integrations with external systems and APIs.
• Independently deliver well-defined features and improvements from concept through production.
• Write reliable, secure, and maintainable production code.
• Contribute to scalable integration patterns for authentication, data synchronization, and event handling.
• Improve observability, monitoring, and error handling for external dependencies.
• Participate actively in technical design discussions and code reviews.
• Ship small, frequent improvements that drive measurable impact.
• Partner with engineers across teams to align on shared services and platform standards.
• Leverage modern tooling, including AI-assisted development, to improve velocity and quality.
• Support services via on-call rotation

Software Engineer II – Expansion, Integrations

QA Automation Engineer

• Articulate is hiring an AI & Automation Engineer (Workato) to join our IT Business Solutions team.
• This is a hands-on role focused on building and supporting AI-powered workflows and automations that improve how our teams operate.
• You will partner closely with IT, Security, and business stakeholders to ship automation that reduces manual work, improves decision-making, and scales with the company.
• This role sits at the intersection of AI and operations — you will have real influence over how we work.

AI and Automation Engineer – Workato

Sales Development Rep

• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams
• Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
• Reach out to prospects and customers to conduct scripted sales activities
• Work cooperatively with other Articulate teams to deliver an exceptional customer experience
• Answer basic questions from prospects and customers
• Transfer more complex questions or situations to the appropriate frontline team
• Track and gather evidence from calls and chats for high-priority customer issues or needs
• Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
• Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)

Sales Development Representative

Account Executive

• Manage pipeline by proactively leading prospects through the sales process using MEDDPICC & Challenger Sales methodologies
• Develop and execute strategies for acquiring net-new customers and grow Articulate revenue in existing customers in your assigned territory
• Develop a deep understanding of Articulate 360 and demonstrate competency around other Articulate product
• Take control of the sales process by understanding prospect pain points, challenging prospect assumptions, creating constructive tension, providing commercial teaching, and closing Articulate 360 sales
• Teach prospects about their industries and offer unique insights that cause prospects to think differently about their business
• Conduct needs analysis with prospects and provide product demonstrations that solve the needs of the prospect
• Use insights and consultative selling techniques to teach prospects about their industry and offer unique perspectives on their business, linking back to Articulate solutions
• Create quarterly territory plans that outline your outbound and inbound strategies
• Create sales quotes, negotiate with prospects, and explain Articulate subscription options that meet the needs of prospective customers
• Meet (and exceed) revenue goals
• Work cooperatively with other Articulate teams to deliver an exceptional customer experience
• Keep current with existing and new apps as well as industry trends
• Available during requested business hours, Monday - Friday to respond to incoming sales inquiries (unless prior approval from management has been given)
• Other sales duties as assigned