Articulate

Marketing

• Manage, mentor, and develop two Associate Managers focused on LATAM and APAC campaigns, fostering growth and accountability
• Expand and scale the team over time to meet international growth needs
• Build a strong, collaborative team culture that balances regional independence with shared global frameworks
• Provide coaching on campaign strategy, execution, and measurement to strengthen team capabilities
• Define and lead the international integrated marketing strategy with a focus on scalable frameworks, infrastructure, and repeatable processes
• Oversee expansion efforts into high-growth LATAM and APAC markets while ensuring continued support for established EMEA partners
• Identify new market opportunities and design tailored campaign strategies to accelerate adoption and revenue growth
• Establish structured processes for campaign development, execution, and reporting across regions
• Oversee development of co-branded, full-funnel campaigns with reseller partners, enabling scalable lead generation and nurturing strategies
• Support optimization of partner-led events and digital campaigns, ensuring alignment with regional growth goals
• Partner with acquisition marketing, brand creative, product marketing, and our reseller partner network to drive cohesive and effective international campaigns
• Guide your team in collaborating with content marketing, creative, and operations teams to tailor campaigns for market needs
• Align marketing initiatives with sales and revenue objectives across international regions
• Define clear metrics for campaign performance and ensure consistent reporting against international revenue growth goals
• Evaluate campaign effectiveness across markets and regularly recommend improvements to optimize process, impact, and scalability
• Present insights and recommendations to marketing leadership
• Build strong relationships with reseller partners’ marketing teams across LATAM, APAC, and EMEA
• Facilitate regular cadences with partners to align on campaigns, co-marketing opportunities, and market-specific strategies
• Occasional travel required to represent Articulate at international partner events and support partner-led marketing initiatives

Senior Manager, International Integrated Marketing

Account Executive

• Develop and execute strategic territory plans to identify, engage, and nurture new business opportunities within the SMB segment.
• Drive outbound prospecting through targeted outreach, including calls, emails, and social selling, to build and maintain a healthy sales pipeline.
• Respond promptly to inbound leads, qualifying interest and moving hand-raisers efficiently through the sales process to close.
• Qualify and advance both inbound and outbound opportunities using the MEDDPICC sales methodology, ensuring a strong fit and alignment with business needs.
• Lead prospects through the sales process by understanding pain points, challenging assumptions, and providing commercial insights that differentiate Articulate’s solutions.
• Conduct thorough discovery to assess purchasing timelines, decision criteria, and organizational priorities.
• Deliver engaging and tailored product demonstrations that address specific prospect requirements and use cases.
• Maintain accurate and detailed records of prospect interactions, pipeline status, and sales activities in Salesforce.
• Capture and communicate prospect feedback, requests, and emerging requirements to help inform ongoing product development.
• Perform other duties as assigned to support team and company goals.

SMB Account Executive

Customer Success Manager

• Effectively manage a book of our mid-market customers (typically ~250-300)
• Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
• Proactively drive customer adoption and mitigate retention risk
• Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
• Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
• Accurately forecast renewal revenue for current and future quarters
• Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
• Lead account planning efforts in collaboration with Sales to define joint customer success strategies
• Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
• Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs).
• Serve as a trusted advisor by connecting customer’s key business challenges to Articulate's solutions and delivering tailored, value-driven recommendations
• Be the voice of the customer internally to share product feedback and resolve customer challenges
• Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and strategic relationship building
• Own and deliver key customer success initiatives that drive product adoption and retention across your book
• Participate in special projects and responsibilities aligned with strategic priorities

Mid-Market Customer Success Manager

• Manage small- to mid-sized campaign initiatives from end-to-end—from goal-setting and specifying campaign deliverables through delivery and post-launch evaluation
• Develop detailed briefs that support high-growth marketing campaigns and ensure consistent customer experiences
• Partner with marketing peers to coordinate logistics and assist in the development and analysis of deliverables that support campaign deployment
• Contribute to internal communications that educate and inform stakeholders of upcoming initiatives, essential deliverables, and campaign launches
• Evaluate and present integrated marketing campaign effectiveness to marketing leadership, and regularly recommend ways to optimize performance and process
• Work in close collaboration and cross-functionally with teams including Lifecycle, Web, Paid Acquisition, Analytics, Creative, Content, and Product Marketing to develop and maintain a cohesive experience across marketing channels
• Collaborate with the Product Marketing team on effective go-to-market feature releases and content marketing launch strategies and campaign timing for optimal success
• Define key metrics and reporting methodologies that will help us understand both the overall effectiveness of campaigns and content as well its influence on pipeline generation
• Partner with reporting and analytics team to build a measurement framework that enables continual campaign optimization and quickly surfaces key insights
• Support marketing peers with collateral, webinar coordination, project tasks, external content provisions, social media content, and more

Integrated Marketing Manager

• Manage a book of 60-80 of our largest, most strategic Enterprise accounts
• Own the entire customer life cycle for your accounts, including onboarding, engagement and renewal
• Manage the renewal process by navigating complex commercial terms and leading to on-time renewals which maximize net revenue retention
• Increase customer retention by conducting strategic check-ins, kick-off calls, and business reviews
• Accurately forecast renewal revenue for current and future quarters
• Engage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunities
• Prioritize accounts for strategic focus each quarter and build and execute account plans for those customers
• Proactively drive customer adoption and mitigate retention risk
• Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
• Meet key performance indicators around revenue retention, account expansion, renewals, lead generation, and customer satisfaction
• Be the voice of the customer internally to resolve customer challenges
• Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building
• Participate in all enrichment and enablement activities as assigned
• Participate in special projects and additional responsibilities as needed

Enterprise Customer Success Manager

• Manage all post-sales activity for Articulate 360 customers
• Increase customer retention by focusing on adoption, health & renewals
• Effectively prioritize & manage a high volume of customers to ensure on-time renewals
• Proactively identify revenue opportunities and risks, and develop effective strategies to manage them
• Accurately forecast revenue retention and risks
• Identify CSQLs and work collaboratively with Sales teams to convert expansion opportunities to revenue
• Function as a customer advocate and provide internal feedback on how Articulate 360 can help achieve our customers’ outcomes
• Collaborate cross-functionally with Product, Support, and Marketing to bring the voice of the customer into everything we build
• Collaborate with CS leadership to improve the SMB customer journey
• Actively participate in all enablement and training activities as assigned
• Other customer success duties as assigned

SMB Customer Success Manager

Events

• Support the Sr. Events Manager in end-to-end planning and execution of Articulate events, conferences, customer events, and tradeshows.
• Manage logistics and timelines for assigned event deliverables including but not limited to catering, AV, rooming lists, staffing schedules, shipping, and onsite materials.
• Coordinate travel, lodging, catering and on-site logistics.
• Handle shipping and inventory of event materials.
• Coordinate with external vendors and internal teams to track deliverables and meet deadlines.
• Assist in the development and production of event collateral, promotional items, signage, and booth graphics.
• Manage event registration and attendee communications, including monitoring RSVPs, preparing name badges, and troubleshooting attendee needs.
• Support on-site execution, including vendor check-ins, set-up and teardown, staffing, registration desk, and attendee experience.
• Track and reconcile event expenses; process invoices and support budget reconciliation, and reporting.
• Collect, organize, and maintain event data, including attendee lists, shipping manifests, and vendor contracts.
• Assist in post-event wrap-up, including surveys, lead follow-up, and compiling lessons learned.
• Provide administrative and operational support to the overall Events team including the Director of Events, including scheduling meetings, maintaining event project trackers, and supporting post-event reporting.

Events Operations Specialist

Full-stack Engineer

• Use C# to create interactive user experiences
• Collaborate closely with engineers, designers and product leaders
• Mentor software engineers and review work constructively
• Participate in defining application architecture
• Be part of a growing remote-first company with a world-class culture
• Be responsible for making effective use of your time, focusing on quality results instead of effort

Senior Software Engineer – Storyline 360

Product Marketing

• Own and evolve a unified enablement strategy across onboarding, role-based development, launch readiness, and continuous learning.
• Drive the creation of modular, learner-centric programs that align to Sales, CS, Partner, and Marketing roles and support full-funnel GTM performance.
• Define the strategic framework for readiness, skills development, and certification across GTM teams, grounded in adult learning and instructional design principles.
• Establish performance-based learning standards with defined objectives, assessments, and business outcome metrics.
• Set the vision and structure for sales readiness across prospecting, discovery, demos, objection handling, and pipeline conversion.
• Shape post-sale enablement through retention and expansion playbooks aligned to renewal, upsell, and customer health outcomes.
• Own the strategy for partner and reseller enablement, including onboarding, certification, and international readiness.
• Guide enablement planning and content activation in support of major product and go-to-market launches.
• Own and evolve scalable learning systems, including LMS platforms, content workflows, enablement calendars, and localization infrastructure.
• Define and operationalize performance metrics and feedback loops to measure enablement impact on ramp time, content usage, pipeline conversion, attach rate, and retention.
• Set strategy for digital-first program delivery using Articulate and other tools to enable scalable, high-impact learning across global teams.
• Translate and operationalize company priorities into structured enablement roadmaps with clear ownership and measurable business impact.
• Work closely with the Chief Commercial Officer and global GTM leaders to align enablement to growth objectives.
• Partner with Revenue, Product, Marketing, GTM Ops, and GTM Strategy & Analytics to align programs to business goals and field execution.
• Support and influence GTM leaders in skill development, product knowledge, and strategic initiatives across all stages of the funnel.
• Represent and advocate for Enablement in strategic forums including QBRs, business reviews, launch planning, and GTM planning sessions.
• Lead, scale, and develop a multi-layered, high-performing team of enablement professionals aligned to GTM functions.
• Build scalable structures and expectations across enablement workstreams, ensuring accountability, cross-functional alignment, and measurable outcomes.
• Guide regional enablement resources to ensure global consistency and program scalability across markets.

Director, Global GTM Enablement

Operations

• Leads the design and execution of channel operations strategy—optimizing processes, data flows, and systems (including Salesforce Partner Portal) to drive efficiency and revenue impact.
• Drives automation and scalability initiatives across partner, reseller, distributor, and ecommerce channels to streamline lead flow, quoting, deal registration, and transaction processing.
• Partners with GTM, Marketing, Sales, and CS leaders to align indirect channel processes with the broader go-to-market motion, ensuring visibility from top-of-funnel activity through renewal and expansion.
• Influences cross-functional decision-making by translating partner performance insights and operational data into actionable business recommendations.
• Owns channel data integrity and reporting frameworks—collaborating with Revenue Analytics and Data teams to improve forecasting accuracy and measure channel contribution.
• Partners with Enablement to deliver best-in-class training and support to channel partners and channel managers.
• Coaches operations specialists and project contributors to elevate execution, ensure process consistency, and develop scalable best practices across global teams.
• Collaborates with Business Solutions and IT to prioritize and deliver systems enhancements, integrations, and new automation capabilities supporting indirect revenue growth.
• Drives project governance and execution, ensuring key initiatives are delivered on time, within scope, and aligned with strategic objectives.
• Simplifies complex operational workflows into clear, measurable processes that improve internal efficiency and partner satisfaction.

Senior Manager, Channel Operations

Content Writer

• Write, test, and iterate clear and concise UI content for our e-learning localization product experiences
• Drive consistency in new and existing interaction patterns
• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
• Document and maintain the styles and standards for UX writing across all products
• Manage projects from needs assessment to implementation
• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
• Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
• Develop scalable frameworks that align with global user needs and business goals
• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
• Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
• Communicate productively with visual thinkers and advocate for your point of view
• Work cross-functionally to build experiments, develop hypotheses, and test plans
• Foster a culture of collaboration, where constructive feedback and open dialogue are required
• Mentor more junior team members to support their work quality and career growth
• Proactively track and share project plans, progress, and problems with your manager and cross-functional collaborators
• Demonstrate professional, positive, and proactive communication with peers
• Invest in team success by pitching in where needed, following up, and following through
• Help with hiring and onboarding new team members

Senior UX Writer

Business Development Rep

• Architect & own charter, coverage, and operating playbooks for inbound SDRs and outbound BDRs; evaluate and evolve team structure (separate vs. blended) based on performance data and GTM strategy.
• Lead the transformation of reactive inbound handling into a proactive, integrated inbound + outbound engine tied to ICP and segment priorities.
• Directly lead a blended team of individual contributors and one front-line manager, with accountability for building future leadership capacity as the function scales.
• Serve as senior escalation point for complex prospect situations and pipeline-critical blockers, ensuring alignment with broader revenue strategy and business goals.
• Own responsive, high-quality coverage of inbound interest across phone, chat, email and other emerging channels; continuously improve speed-to-lead, qualification depth, and conversion to sales-accepted opportunities.
• Build and optimize targeted outbound programs (cold calling, email sequences, and social/LinkedIn engagement) to create net-new pipeline from ICP accounts; ensure disciplined cadence execution.
• Define and manage KPIs (response SLAs, conversation/meeting rates, SAL→SQL conversion, pipeline created, forecast quality); maintain transparent dashboards for stakeholders.
• Partner with Revenue Operations and Sales Enablement on onboarding, training, sales assets, territory design, equitable goals/comp plans, and tooling adoption.
• Implement and refine processes that maximize productivity and improve handoff quality to closing teams; enforce CRM hygiene.
• Ensure rigorous opportunity qualification (e.g., BANT) across inbound; encourage advanced methodologies (e.g., MEDDPICC/Challenger) where appropriate.
• Drive effective use of CRM and sales engagement tools (Salesforce, Outreach/Salesloft, ZoomInfo); evaluate and adopt best-in-class technologies.
• Forecast pipeline contribution by segment/region; communicate insights, risks, and remediation plans to executive stakeholders.
• Partner tightly with Marketing on MQL definitions, lead routing rules, campaign feedback, and experiments to raise conversion rates.
• Foster and scale a human-centered, inclusive culture; recognize performance, maintain high morale, and improve retention.
• Meet and exceed pipeline targets; continuously identify opportunities to improve efficiency, quality, and scale.

Director, Sales & Business Development

• Manage pipeline by proactively leading prospects through the sales process using MEDDPICC & Challenger Sales methodologies
• Develop and execute strategies for acquiring net-new customers and grow Articulate revenue in existing customers in your assigned territory
• Develop a deep understanding of Articulate 360 and demonstrate competency around other Articulate product
• Take control of the sales process by understanding prospect pain points, challenging prospect assumptions, creating constructive tension, providing commercial teaching, and closing Articulate 360 sales
• Teach prospects about their industries and offer unique insights that cause prospects to think differently about their business
• Conduct needs analysis with prospects and provide product demonstrations that solve the needs of the prospect
• Use insights and consultative selling techniques to teach prospects about their industry and offer unique perspectives on their business, linking back to Articulate solutions
• Create quarterly territory plans that outline your outbound and inbound strategies
• Create sales quotes, negotiate with prospects, and explain Articulate subscription options that meet the needs of prospective customers
• Meet (and exceed) revenue goals
• Work cooperatively with other Articulate teams to deliver an exceptional customer experience
• Keep current with existing and new apps as well as industry trends
• Available during requested business hours, Monday - Friday to respond to incoming sales inquiries (unless prior approval from management has been given)
• Other sales duties as assigned

Commercial Account Executive

Engineering Manager

• Partner with Product and Design to shape product opportunities into well-scoped, technically sound features that deliver clear customer and business value.
• Foster a culture of iteration - help the team learn quickly by shipping small, testable changes and using feedback to guide what comes next.
• Lead by example - contribute to critical code reviews, prototypes, and production debugging. Set and uphold high standards for design, performance, and maintainability.
• Drive clear execution - set shared expectations around quality, timelines, and outcomes; delegate ownership thoughtfully; and maintain open communication with partners along the way.
• Coach, hire, and retain a high-performing, diverse engineering team. Run weekly 1:1s, provide actionable feedback, and foster career growth.
• Collaborate across teams—work closely with other engineering leaders, product peers, and partner functions to deliver cross-cutting initiatives and share best practices.
• Continuously improve how the team works—identify bottlenecks, refine processes, and remove impediments to sustain velocity, reliability, and joy in the work.
• Support production health, partnering with our reliability teams to monitor, triage, and resolve issues as they arise, including participation in the on-call rotation.

Engineering Manager – Expansion

User Researcher

• You are trusted to lead research in areas that are ambiguous, risky, or critical to product success
• Define and drive research strategy for a key strategic vertical, aligning insight work to customer problems and outcomes inline with our business strategy
• Operationalize research practices and mentor others across the org on research-informed decision-making and human-centered innovation
• Raise the visibility bar across the company on how we understand customers and their evolving pain points
• Act as a multiplier: operating with little guidance to enable better, faster decisions across the product lifecycle, and championing a qualitative and quantitative approach
• Your work leads to measurable improvements in product-market fit, user satisfaction, and adoption
• Drive generative and foundational research efforts that shape product vision and inform early-stage bets
• Own and execute research prioritization, high-quality research studies independently or in collaboration with others

Staff User Researcher

Sales

• Influential leader among their peers and cross functional teams. The “go to” for institutional knowledge, strategic thinking and problem-solving.
• Lead the team to exceed revenue and pipeline targets through strategic selling to large enterprise accounts
• Drive execution of complex territory and account plans and ensure team mastery of enterprise deal strategy and qualification (e.g., MEDDPICC)
• Own performance forecasting, pipeline health, and sales process consistency in alignment with company growth goals
• Champion a territory-based strategy to expand wallet share within existing accounts and drive net new logo acquisition
• Critically reevaluate what success looks like on a regular basis, suggests new KPIs and provides new insights into improved ways to analyze and improve performance
• Deliver accurate sales forecasts, performance insights, and business recommendations to leadership to accelerate growth
• Promote consistent CRM hygiene and reporting standards across the team using Salesforce, Outreach, and ZoomInfo
• Serve as a strategic thought partner to your Account Executives, proactively identifying gaps, growth opportunities, and win strategies
• Engage in continuous improvement of onboarding, training, and sales enablement resources
• Contribute to outbound motion development — crafting strategy and execution plans for self-sourced top-of-funnel pipeline generation
• Work with adjacent teams to remove friction, share strategic insights, and improve enterprise customer experience
• Mentor and develop account executives through consistent coaching, actionable feedback, and clearly defined growth paths
• Foster a culture of ownership, collaboration, and high performance across the team
• Lead hiring and onboarding of new team members, with support from Sales Enablement
• Other duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Senior Manager, Enterprise Sales

• Build new features and enhance existing ones with an eye for quality
• Focus on customers and iterate quickly to bring them value
• Collaborate closely with engineers, designers and product leaders
• Mentor software engineers and review work constructively
• Participate in defining application architecture
• Participate in and level up our incident response process
• Be part of a growing remote-first company with a world-class culture
• Be responsible for making effective use of your time, focusing on quality results instead of effort

Senior Software Engineer – AI Enablement

Product Manager

• Drive AI Strategy for Learning Impact: Transform high-level strategic goals into a roadmap for learner-facing AI capabilities—such as personalized learning paths, adaptive feedback, and intelligent scenarios and role play tools.
• Lead Continuous Discovery: Champion ongoing discovery efforts to uncover learner needs and validate assumptions. Use customer insights, behavioral data, market trends, and generative AI capabilities to guide product direction.
• Create AI-Powered Learning Journeys: Design features that elevate learning efficacy—leveraging AI to tailor experiences based on context, learner behavior, and goals.
• Collaborate Across Functions: Work cross-functionally with product design, engineering, data, marketing, and customer support to bring high-quality media features to market.
• Measure and Optimize Learning Outcomes: Establish key metrics for engagement, satisfaction, and outcomes. Continuously optimize based on qualitative feedback and quantitative signals.
• Own Communication: Clearly articulate the product vision, progress, and learning impact to stakeholders at all levels—from teams to executives. Inspire others with clear storytelling and crisp execution.

Senior Product Manager – AI-Powered Learning Experiences

• Drive Strategy for AI Media: Translate our company and product vision into a strategic roadmap for AI media capabilities, ensuring these features delight our creator persona and scale with customer demand.
• Lead Continuous Discovery: Own continuous discovery practices—partnering with users, designers, and engineers to uncover opportunities, test assumptions, and validate ideas before building.
• Build Scalable Media Experiences: Create intuitive and accessible experiences for generating and editing AI-powered media—images, videos, avatars, and text-to-speech. Prioritize ease of use and creative empowerment for non-technical users.
• Shape Responsible AI Practices: Partner with legal, design, and engineering to ensure we use AI responsibly, balancing innovation with transparency, safety, and control for users.
• Collaborate Across Functions: Work cross-functionally with product design, engineering, data, marketing, and customer support to bring high-quality media features to market.
• Own Communication: Clearly articulate the product vision, progress, and learning impact to stakeholders at all levels—from teams to executives. Inspire others with clear storytelling and crisp execution.

Senior Product Manager, AI Media

Brand Designer

• Design Thinking & Storytelling: Drive the development and evolution of our brand identity, ensuring consistency and alignment across all touchpoints, including creative concepts, art direction, events, branded experiences, digital microsites, and large-scale marketing campaigns.
• Lead concept development and visual storytelling for high-impact brand campaigns, crafting bold, resonant narratives that elevate our positioning and align seamlessly with brand and business strategy.
• Develop visually compelling designs that engage and resonate with audiences, applying design principles and aesthetics to create meaningful narratives.
• Guide creative approaches that can scale across teams, vendors, and collaborators, ensuring systems-level design thinking translates into high-quality execution.
• Design Execution: Own the execution of major identity and branded experience projects, including campaigns, concepts, asset development, and designing for events.
• Ensure design consistency and high fidelity across brand guidelines, toolkits, and cross-medium assets.
• Influence, guide, and oversee specialty designers, external vendor partners, or other collaborators as necessary to complete and execute projects to the highest caliber.
• Independently scope, prioritize, and manage complex design projects while coordinating with stakeholders to ensure on-time delivery and creative excellence.
• Cross-Functional Collaboration: Effectively manage cross-functional stakeholders by presenting work with clarity and confidence, guiding teams through creative rationale to enable informed, strategic decision-making and ensure alignment on high-impact brand outcomes.
• Collaborate effectively with marketing, messaging, product, production leads, and other design talent to ensure that your proposed designs are consistent and impactful across all customer touchpoints.
• Act as a creative thought partner to cross-functional partners, articulating design rationale and championing best practices that contribute to the overall brand and product experience.
• Partner closely with production and vendor teams to problem-solve in real time, ensuring creative intent is preserved through implementation.
• Team Citizenship: Proactively lead design processes to shape design approaches to ensure efficiency and foster collaboration across teams.
• Serve as a mentor to other designers, offering constructive feedback and sharing knowledge to help them excel and contribute to the brand experience.
• Promote a culture of openness, feedback, and inclusivity while evolving the brand design system and visual language at scale.
• Act as a bridge between internal design peers and external collaborators, modeling best practices in communication, quality control, and feedback.

Senior Brand Designer

• Partner with Product and Design to refine growth opportunities into well-scoped experiments and features, then lead the engineering team in executing and learning from them
• Lead by example by contributing to critical PRs, prototypes, A/B tests, and production debugging; uphold high design and review standards
• Ensure experiments and features are instrumented for measurement and partner with Analytics to interpret results and apply learnings
• Dig into product and customer data to validate ideas, understand user behavior, and identify new opportunities
• Manage the team’s roadmap, delegate ownership with clear decision boundaries, and hold the team accountable for quality, timelines, and outcomes; provide transparent updates to partners
• Coach, hire, and retain a high-performing, diverse engineering team; run weekly 1:1s, provide actionable feedback, and foster career growth
• Partner with other engineering teams, peer EMs, and cross-functional leaders to deliver cross-team initiatives, evolve practices, raise the hiring bar, and share best practices
• Optimize processes and remove impediments to sustain velocity, quality, and reliability
• Support partner teams in triaging and resolving production issues, including participating in on-call rotation

Engineering Manager, Growth

• Lead development of new features and enhancements, balancing speed of delivery with scalability, reliability, and long-term sustainability.
• Shape application architecture for a distributed platform, ensuring it remains performant, secure, and accessible for learners globally.
• Influence technical direction, driving design discussions, evaluating tradeoffs, and introducing frameworks and patterns that raise the engineering bar.
• Mentor and support engineers at multiple levels: coaching, reviewing work, and fostering technical excellence across teams.
• Partner cross-functionally with product managers, designers, and other engineers to align technical solutions with customer needs.
• Guide incident response and operations by anchoring on-call rotations and helping others navigate complex challenges.
• Contribute to a world-class engineering culture in a remote-first environment.
• Drive outcomes with autonomy, focusing on impact and quality results.

Senior Software Engineer II

Product Designer

• Overall Impact
• Lead a team of senior designers, coaching for craft, collaboration, influence, business impact, and career growth
• Own the bar for usability and design quality across your team’s product area, ensuring solutions are usable, cohesive, and solve real customer problems
• Partner with PM and Eng leads to coach the collaboration and discovery practices of multiple tripods
• Drive clarity and focus across customer problem areas, reducing ambiguity and helping teams prioritize for impact
• Actively shape design team systems, rituals, and practices as a peer to other functional leaders
• Ensure that Product Design decisions align with company goals and drive measurable business outcomes.
• Team Leadership & People Development
• Coach senior ICs and leads to strengthen strategic thinking, decision-making, and cross-functional influence, shifting from directive guidance to growth
• Support performance, growth, and strategic planning conversations while fostering adaptability and psychological safety
• Help your team stay focused and aligned through ambiguity by modeling clarity, inclusivity, and resilient leadership
• Play an active role in hiring and onboarding, while also anticipating future skill needs to scale a diverse, high-performing design team for evolving business demands
• Design Quality & Usability Ownership
• Define and uphold what "good" looks like across all stages of product development, especially around usability, simplicity, and polish
• Review design work across discovery, delivery, and iteration to ensure strategic alignment, usability quality, and execution standards
• Hold your team accountable for shipping trustworthy, valuable, and testable experiences that address real user needs and enable successful outcomes
• Partner with Research and Data to ensure user insights guide design decisions and uncover usability gaps early
• Tripod Collaboration & Coaching
• Act as a peer coach to your area’s PM and Engineering leaders, helping tripods improve discovery, collaboration, and prioritization practices
• Help empower Design in effectively owning usability as part of the tripod’s shared accountability for outcomes
• Guide teams toward evidence-guided, assumption-testing workflows and avoid solution-first traps
• Model how to align early on what "usable enough" means in testing, and instill effective usability testing and alignment practices ahead of key releases
• Strategic Influence & Org Leadership
• Help define team level strategy, especially during moments of ambiguity, change, or rapid growth
• Represent Design in cross-functional leadership forums and collaborate to shape roadmap direction, team health, and delivery quality
• Lead cross-team initiatives that evolve design standards, operational systems, and customer experience quality. Ensure continuity across the end-to-end customer journey
• Support the evolution of planning, staffing, and rituals as we scale our design practice and shift toward outcome-focused product development

Senior Manager, Product Design

• Act as the design lead within your tripod, partnering closely with Product Management and Engineering to guide product discovery, usability standards, and customer learning.
• Take ownership of large, ambiguous features or product areas, and confidently contribute across multiple surfaces to drive clarity and cohesion.
• Effectively influence direction through design storytelling, research synthesis, and clear product thinking.
• Anticipate edge cases and usability risks early; drive evidence-led iteration across EA, beta, and GA.
• Uplevel those around you through mentorship, feedback, and active contributions to team rituals and process improvement.
• Lead usability across your tripod by framing problems, surfacing assumptions, and co-creating solutions informed by data and user insights.
• Set and uphold the usability bar from early access to GA, ensuring iterative work feels trustworthy, complete, and customer-ready.
• Balance speed and quality while clearly articulating tradeoffs and validating design decisions with lightweight testing.
• Apply deep product knowledge and business context to make strategic design decisions that prioritize user success.
• Participate in customer discovery sessions and serve as the expert on customer needs within an area
• Deliver detailed design specs with full states and interactions, leveraging and contributing to the design system.
• Turn complexity into simplicity by designing intuitive flows, wireframes, and high-fidelity prototypes.
• Track design decisions and rationale; share proactively to build shared understanding across teams.
• Identify, test, and scale new methods, tools, or workflows to improve design and development efficiency across products and teams.
• Lead Design QA in collaboration with Eng and QA partners, ensuring usability, consistency, and polish are upheld before launch.
• Serve as a trusted partner in your product tripod, owning usability and helping shape roadmap priorities, scope decisions, and product bets.
• Own the prioritization and scoping of design initiatives that span multiple projects, ensuring alignment and creating visibility where design work is happening.
• Facilitate alignment across disciplines by making problems visible to peers and leadership, decisions clear, and evidence central to the conversation.
• Support a culture of inclusive feedback by seeking input from peers and partners early and throughout the process while owning the ultimate usability outcome.
• Model high standards of craft, collaboration, and accountability.
• Mentor mid-level designers, offering guidance on design systems, critique, and career growth. Share product thinking and usability expertise across the broader org, supporting cross-functional growth.
• Proactively contribute to team rituals (crits, QAs, planning) and help evolve design practices and processes.
• Be a culture carrier, championing inclusivity, curiosity, and feedback in your day-to-day work.

Senior Product Designer

• Lead design for complex product initiatives that require clarity in ambiguous spaces.
• Contribute to shared AI frameworks, patterns, and principles that improve usability and trust.
• Ensure quality and cohesion of AI-driven user experiences across product surfaces.
• Mentor peers by modeling systems thinking, craft quality, and effective product discovery.
• Help evolve design processes, tools, and team-wide practices for AI usability.
• Deliver high-quality flows, prototypes, and interaction logic for AI-driven experiences.
• Set the bar for quality and consistency, ensuring design outcomes are trustworthy, intuitive, and durable.
• Anticipate edge cases and ensure designs balance innovation with clarity and safety.
• Use storytelling and research insights to influence product direction.
• Participate in critique, testing, and QA to uphold design quality.
• Lead discovery for large-scale, ambiguous initiatives; frame opportunities and assumptions at the org level.
• Balance innovation and practicality, aligning product direction with customer needs and business goals.
• Serve as the design lead in your tripod, shaping scope and priorities with PM/Eng partners.
• Act as a coach to align other teams working on your product area (AI); modeling strong discovery and usability practices, surfacing risks early, and driving shared understanding across partners.
• Represent the customer voice in AI product decisions, grounding design in real needs.
• Provide feedback and mentorship to senior designers working on AI features.
• Shape the design org’s principles, rituals, and culture; lead initiatives that improve how we work.
• Share knowledge through documentation, critique, and team rituals.
• Help build AI design literacy across the org through collaboration and education.
• Represent Articulate in the broader design community, contributing thought leadership and amplifying our reputation for design excellence.

Staff Product Designer, AI

Copywriter

• Develop creative concepts and copy that drive business, build brand equity, and create meaningful connections with prospects and customers
• Leverage best practices, audience insights, and campaign performance data to refine and optimize messaging strategies
• Shape and evolve brand style and guidelines based on market trends and user insights to maintain competitive positioning
• Conceptualize campaigns and copy that embody the Articulate voice while differentiating and pushing the brand forward
• Demonstrate an understanding of our brand and products, working to create cohesive storytelling across projects
• Track B2B marketing copy trends and share learnings, best practices, and insights with team to create a culture of continual learning and collaboration
• Lead multiple projects at one time, acting as a go-to resource for the creative team and stakeholders
• Help streamline and innovate processes to improve cross-functional collaboration
• Foster a culture of collaboration, where constructive feedback and open dialogue are required
• Mentor more junior team members to support their work quality and career growth
• Proactively track and share copy plans, progress, and problems with your manager and cross-functional collaborators
• Demonstrate professional, positive, and proactive communication with peers
• Invest in team success by pitching in where needed, following up, and following through
• Help with hiring and onboarding new team members