Articulate

Training Program Manager

Articulate

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $91,500 - $121,264 per year

About the role

  • Identify customer learning needs to inform and maintain the customer training roadmap.
  • Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations.
  • Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities.
  • Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys.
  • Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle.
  • Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers.
  • Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency.
  • Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources.
  • Oversee the customer training site and ensure customer-facing content is up-to-date and well organized.
  • Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness.
  • Develop and maintain systems and processes for organizing training materials, assets, data, and documentation.
  • Manage the internal review process for training materials, ensuring accuracy, alignment, and quality.
  • Compile, analyze, and report training assessments and performance metrics to inform future program improvements.
  • Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
  • Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization.
  • Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed.
  • Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions.
  • Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs.
  • Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs.
  • Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes.

Requirements

  • Bachelor’s or Master’s degree in education, instructional design, training, or a related field (or equivalent experience).
  • Significant experience (5+ years) in instructional design, customer education, or training program development.
  • Demonstrated ability to design and deliver engaging, effective training content for diverse audiences.
  • Strong facilitation and public speaking skills; able to confidently present to individuals, large groups, and executive stakeholders.
  • Strategic thinker with the ability to identify organizational needs and design solutions that align with business goals.
  • Excellent collaborator; able to work cross-functionally and build strong relationships internally and externally.
  • Exceptional written and verbal communication skills, including the ability to craft clear narratives and build trust quickly.
  • Highly organized, with strong project management skills and the ability to manage multiple complex initiatives with minimal supervision.
  • High degree of comfort with technology; expert depth of knowledge in Rise and Storyline, e-learning tools and modern learning workflows preferred.
  • Positive attitude, growth mindset, high empathy, and a team-first approach.
  • Ability to travel
Benefits
  • Articulate also offers a robust suite of benefits, check out the website for a full list.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designtraining program developmenttraining content designproject managementtraining assessmentsperformance metricscustomer educationfacilitationpublic speakinge-learning content creation
Soft Skills
strategic thinkingcollaborationcommunicationorganizationrelationship buildingempathygrowth mindsetteamworkpresentation skillscustomer engagement
Certifications
Bachelor’s degreeMaster’s degreeinstructional design certificationtraining certification