Senior Customer Success Manager
Storyclash
Salary
💰 $109,000 - $163,300 per year
Job Level
Senior
About the role
- Develop creative concepts and copy that drive business, build brand equity, and create meaningful connections with prospects and customers
- Leverage best practices, audience insights, and campaign performance data to refine and optimize messaging strategies
- Shape and evolve brand style and guidelines based on market trends and user insights to maintain competitive positioning
- Conceptualize campaigns and copy that embody the Articulate voice while differentiating and pushing the brand forward
- Demonstrate an understanding of our brand and products, working to create cohesive storytelling across projects
- Track B2B marketing copy trends and share learnings, best practices, and insights with team to create a culture of continual learning and collaboration
- Lead multiple projects at one time, acting as a go-to resource for the creative team and stakeholders
- Help streamline and innovate processes to improve cross-functional collaboration
- Foster a culture of collaboration, where constructive feedback and open dialogue are required
- Mentor more junior team members to support their work quality and career growth
- Proactively track and share copy plans, progress, and problems with your manager and cross-functional collaborators
- Demonstrate professional, positive, and proactive communication with peers
- Invest in team success by pitching in where needed, following up, and following through
- Help with hiring and onboarding new team members
Requirements
- 8+ years of experience in a B2B SaaS writer role and/or eCommerce copywriter role
- A creative leader who inspires other writers with your work, knowledge of best practices, and strategic thinking
- Experience conceptualizing creative campaigns across design and copy
- Exceptional communication skills, with the ability to proactively problem-solve and foster cross-functional alignment
- Deep understanding of digital marketing channels, copywriting best practices, markers of success, and how creative drives business impact
- Demonstrated experience managing complex creative projects or processes
- Ability to craft copy that’s human, relatable, and converts—all while adhering to brand guidelines
- Excellent time management skills, including ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines consistently
- Exceptional proofreading and editing skills, with a deep appreciation for giving and receiving feedback
- A self-starter with a passion for research and learning
- Attention to detail and exceptional execution
- Four-year college degree or equivalent experience
