Artex Risk Solutions

Communications

• Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams
• Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
• Act as point of contact for global business departments
• Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
• Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
• Maintain the team’s knowledge base for related services
• Drive incident escalation and outage management
• Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
• Build and maintain necessary contractor, provider and vendor relationships
• Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
• Maintain high performance on assigned group SLAs
• Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing

Manager – Global Unified Communications