Manager – Global Unified Communications
Artex Risk Solutions
full-time
Posted on:
Location Type: Office
Location: Naples • Florida • United States
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Tech Stack
About the role
- Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams
- Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
- Act as point of contact for global business departments
- Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
- Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
- Maintain the team’s knowledge base for related services
- Drive incident escalation and outage management
- Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
- Build and maintain necessary contractor, provider and vendor relationships
- Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
- Maintain high performance on assigned group SLAs
- Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing
Requirements
- Bachelor’s degree in computer science or related field required
- Masters in MIS/CIS preferred
- 7+ years’ experience supporting and managing IT infrastructure required
- 2 years’ leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, and project management responsibilities required
- Hands-on experience in Enterprise IT Infrastructure system architecture, design, implementation, and support is required
- Expected experience may include Microsoft Teams Direct Routing, Genesys Cloud CX, Cisco CUCM with supporting services
- Understanding of Virtualization, Networking and Firewall technologies
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
- Eligible for discretionary Long Term Incentive program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructure managementsystem architecturesystem designsystem implementationsystem supportvirtualizationnetworkingfirewall technologiesproject managementincident management
Soft Skills
leadershipteam managementcommunicationrelationship managementstrategic planningproblem-solvingtime managementcollaborationadvisory skillsprocess development
Certifications
Bachelor's degree in computer scienceMaster's in MISMaster's in CIS