Manager – Global Unified Communications

Artex Risk Solutions

Manager overseeing global Unified Communications infrastructure for a leading medical device company. Driving process maturity and continuous improvement in communication platforms.

Posted 4/14/2026full-timeNaples • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams
Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
Act as point of contact for global business departments
Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
Maintain the team’s knowledge base for related services
Drive incident escalation and outage management
Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
Build and maintain necessary contractor, provider and vendor relationships
Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
Maintain high performance on assigned group SLAs
Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing

Requirements

What you’ll need

Bachelor’s degree in computer science or related field required
Masters in MIS/CIS preferred
7+ years’ experience supporting and managing IT infrastructure required
2 years’ leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, and project management responsibilities required
Hands-on experience in Enterprise IT Infrastructure system architecture, design, implementation, and support is required
Expected experience may include Microsoft Teams Direct Routing, Genesys Cloud CX, Cisco CUCM with supporting services
Understanding of Virtualization, Networking and Firewall technologies

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free Onsite Medical Clinics
Free Onsite Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Eligible for discretionary Long Term Incentive program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT infrastructure managementsystem architecturesystem designsystem implementationsystem supportvirtualizationnetworkingfirewall technologiesproject managementincident management

Soft Skills

leadershipteam managementcommunicationrelationship managementstrategic planningproblem-solvingtime managementcollaborationadvisory skillsprocess development

Certifications

Bachelor's degree in computer scienceMaster's in MISMaster's in CIS