Agency Billing Services Administrator I
Artex Risk Solutions
full-time
Posted on:
Location Type: Office
Location: Fort Myers • Florida • United States
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Job Level
About the role
- Professionally answer incoming phone calls and respond to emails from Agency offices and their personnel.
- Support Agency personnel by providing special reports, processing returns requests and other various transactions in a timely manner.
- Communicate and collaborate with Product managers, Regional Managers & Directors in resolving issues related to special billing requirements outside of the standard Arthrex pricing structure.
- Process manual issue orders as required, including in depth research related to Synergy and Capital Equipment Issue Orders.
- Processes Issue Orders related to transitioned Agencies and provide reports to Field Audit team to have exiting agency consignment inventory removed.
- Assist AR in Processing consignment and serialized item related credits.
- Analyze all no charge issue orders to ensure that they have proper approvals and that proper promo codes are applied.
- Review all Issue Orders that are received for manual entry to ensure they have proper approvals for pricing anomalies.
- Process daily Agency Instrument Credit Report.
- Run daily VD Block Report.
- Investigate daily PGI Report.
- Process monthly reports, including PRO Code Agency billings and monthly Agency Freight Credit transactions.
- Analyze processes and collaborate with team to identify opportunities for improvements and efficiencies.
- Identify and report any non-compliant incidents to Agency Billing Supervisor or ABS/CSLR Manager.
- Ensure Arthrex procedures and policies are being followed according to Arthrex Quality Management requirements.
Requirements
- High school diploma or equivalent required
- Bachelor’s Degree preferred
- 1+ years Customer Service experience required
- Ability to develop a thorough knowledge of all aspects of the ABS processes & procedures.
- Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
- Ability to verbally communicate ideas and issues effectively to other team members and management.
- Ability to write and record data and information as required by procedures.
- Bi-lingual language skills a plus (Spanish, German, Portuguese).
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata analysisreport processingissue order processingbilling requirementsinventory managementpromo code applicationquality management
Soft skills
communicationcollaborationproblem-solvingattention to detailorganizational skills
Certifications
high school diplomabachelor's degree