Experience Operations Coordinator – EMEA
Artex Risk Solutions
full-time
Posted on:
Location Type: Office
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensuring a consistent, high-quality customer experience within the Arthrex Experience (AX) visit programs at the EMEA headquarters in Munich
- Building scalable processes, tools and KPIs for visitor organization and resource planning
- Acting as the central point of contact for internal stakeholders regarding appointment coordination, logistics and quality assurance
- Continually improving visit processes through feedback management and data analysis
- Providing personal support to KOLs (Key Opinion Leaders) and delegations throughout the entire visit lifecycle
- Organizing and evaluating visit feedback and deriving optimization measures
Requirements
- Completed vocational training or a degree in event/project management, business administration, or a related field
- Several years of experience in operational coordination, event logistics, or process management, including experience with CRM systems, planning tools, and report creation
- Strong organizational skills and a high attention to detail
- Excellent communication skills and a proven ability to work effectively in a team
- Analytical thinking for process optimization
- Very good German and English skills, both written and spoken
Benefits
- Motivating and appreciative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementproject managementoperational coordinationevent logisticsprocess managementCRM systemsplanning toolsreport creationdata analysisfeedback management
Soft skills
organizational skillsattention to detailcommunication skillsteamworkanalytical thinking
Certifications
vocational trainingdegree in event managementdegree in business administration