Artera

Full-stack Engineer

• Serve as a domain expert in backend architecture, distributed systems, and high-throughput IO.
• Drive company-wide architectural patterns, platform strategy, and engineering standards.
• Lead execution on complex, open-ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure.
• Own cross-team architectural buy-in and guide teams through refactors and modernization efforts.
• Independently design and deliver large-scale features that impact multiple products or services.
• Systematically reason through system-wide implications, edge cases, and performance trade-offs.
• Identify and eliminate sources of instability, latency, and operational risk.
• Build from scratch when needed—especially for distributed IO-intensive systems.
• Model engineering maturity through thoughtful code reviews, documentation, and technical communication.
• Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI-era best practices.
• Foster a blameless culture that encourages learning, experimentation, and continuous improvement.
• Champion transparency, clear communication, and strong cross-functional collaboration.
• Partner with product, design, and data/ML teams to translate complex technical ideas into practical, user-centered solutions.
• Provide architectural guidance on story-level decisions within your domain.
• Advocate for engineering-focused improvements in process, tooling, reliability, and developer experience.

Software Staff Engineer

Account Executive

• Own and drive the full sales cycle, from prospecting and lead generation to closing six-figure deals
• Partner with an SDR to build a robust pipeline
• Stay ahead of industry trends to identify opportunities and position Artera as an industry leader
• Conduct engaging discovery calls, demos, and presentations that effectively communicate Artera’s value
• Work collaboratively across internal teams, including Customer Success, Sales, Engineering, and FinOps
• Leverage Meddpicc or similar sales methodologies to close deals
• Consistently meet or exceed an annual quota of $1M in revenue
• Track and analyze sales activities and outcomes using CRM tools

Customer Support

• Become a Product Expert: Quickly master our SaaS platform and a suite of internal troubleshooting and business analytics tools to accurately diagnose, resolve, and articulate solutions for complex technical challenges.
• Own the Solution: Manage and drive to completion a queue of customer support items, focusing on root-cause analysis and clear, concise documentation of every resolution.
• The Voice of the Customer: Serve as a critical feedback loop to our Customer Success, Product and Engineering teams, providing direct, data-informed insights on product performance.
• Strategic Escalation: Know when and how to strategically hand off critical, unresolved issues to specialized internal teams, including software engineers and customer success leaders, ensuring a seamless experience for the customer.
• Process Innovator: Actively identify gaps and propose improvements for our customer support processes, tools, and technologies to increase team efficiency and customer satisfaction.
• Documentation & Knowledge Sharing: Collaborate with the Customer Success team to create and maintain high-quality knowledge base articles and documentation that clearly explain key product functionality for both internal and external use.
• Master of Prioritization: Expertly prioritize and manage multiple concurrent complex cases, ensuring that urgent issues are resolved quickly while maintaining progress on ongoing projects.

Software Staff Engineer

Account Executive

Customer Support Specialist