Artemis ARC

Help Desk Support Specialist – Veteran Survey Operations

Artemis ARC

contract

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Provide telephone and email support to Veterans during scheduled Help Desk hours
  • Assist Veterans to understand the purpose of the survey, navigate survey materials, and complete the survey
  • Communicate clearly and consistently using VA-approved Help Desk scripts
  • Accurately log all contacts, dispositions, and resolutions in accordance with quality control
  • Recognize indicators of emotional distress and apply the VHA-approved Distressed Veteran Process
  • Complete all required initial and refresher training

Requirements

  • High school diploma or equivalent required.
  • Minimum of 2 years of experience in customer service, call center support, help desk operations, or a Veteran-facing service environment.
  • Excellent verbal and written communication skills and strong interpersonal skills.
  • Ability to follow scripts, protocols, and documentation requirements with accuracy and attention to detail.
  • Basic computer proficiency, including use of web-based systems.
  • Ability to pass required background checks.
Benefits
  • Toll-free telephone support to Veterans
  • Email support to Veterans
  • Support during scheduled Help Desk hours of 9:00 AM – 9:00 PM ET, Monday-Friday
  • Training and Operational Readiness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center supporthelp desk operationsdocumentationweb-based systems
Soft Skills
verbal communicationwritten communicationinterpersonal skillsattention to detail
Certifications
high school diploma or equivalent