Arrow Global Group

Manager

• Monitor and assess feature releases across AI platforms (ChatGPT, Claude, Microsoft Copilot, Google Gemini), with a focus on security, data handling, and data leakage risks
• Maintain a live register of all AI tools in use across the organisation, conducting ongoing reviews for compliance and fitness for purpose
• Lead proof-of-concept and pilot programmes, defining success criteria and managing the transition of approved tools from evaluation to production
• Own the evergreening programme for Buy applications, tracking vendor release cycles and coordinating testing, approval, and deployment of updates
• Act as the internal subject matter expert and first point of contact for all AI tool queries
• Translate business requirements into structured evaluation and procurement briefs, managing a formal intake process for all requests
• Lead cross-functional due diligence working with DPO, Infosec, Legal, and IT to ensure tools meet data, security, and contractual standards
• Monitor regulatory developments including the EU AI Act, UK AI Framework, and GDPR, assessing impact on tooling decisions
• Define and enforce acceptable use policies for AI tools across the organisation
• Contribute to the organisation's AI and technology roadmap, reporting to senior leadership on adoption progress, risks, and opportunities
• Benchmark the organisation's AI maturity against industry peers and best practice
• Manage the decommissioning of tools that are superseded, fail compliance, or no longer deliver value

Application Manager

Salesforce Administrator

• Act as the senior subject-matter expert for Salesforce administration across Group central functions.
• Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
• Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
• Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
• Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
• Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
• Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
• Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
• Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
• Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
• Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
• Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.

Application Manager

Senior Salesforce Administrator