Arrow Global Group

Salesforce Administrator

• Act as the senior subject-matter expert for Salesforce administration across Group central functions.
• Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
• Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
• Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
• Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
• Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
• Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
• Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
• Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
• Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
• Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
• Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.

Senior Salesforce Administrator

Paralegal

• Assist with drafting, reviewing, and processing real estate documents, including leases, licences, transfers, title reports, and property management agreements.
• Liaise with Land Registry, local authorities, surveyors, and other external bodies.
• Support due diligence exercises for property transactions, including reviewing titles, searches, and planning documents.
• Manage and update property files, ensuring all documentation is accurate and compliant.
• Prepare completion statements, SDLT forms, and assist with post-completion filings.
• Support the legal team in drafting and reviewing financial documents, including loan agreements, security documents, guarantees, and facility letters.
• Assist with preparing transaction bibles, document bundles, and execution packs.
• Conduct KYC/AML checks in line with regulatory requirements.
• Assist with the registration of charges and other security interests.
• Assist with preparing financial summaries, transaction schedules, and standard correspondence.
• Maintain internal case management systems and ensure accurate data entry.
• Manage deadlines, track key dates, and support the progression of matters efficiently.
• Prepare and format letters, reports, and legal documentation.
• Monitor shared inboxes and respond to queries promptly and appropriately.
• Act as a point of contact for clients, lenders, borrowers, agents, and internal stakeholders.
• Provide regular updates to clients under supervision of a qualified lawyer.
• Build positive working relationships and maintain a high standard of client care.
• Ensure all work is undertaken in accordance with SRA rules, AML regulations, Data Protection laws (GDPR), and internal risk management procedures.
• Support the team in preparing for internal audits, external reviews, and regulatory submissions.
• Maintain confidentiality of all client and business information at all times.
• Conduct legal research to support senior fee earners.
• Support training, knowledge-sharing, and team development initiatives.
• Undertake any other reasonable duties required by the department.