Lead technical support assistance for Array's growing roster of clients.
Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
Create support documentation for internal and external use to further educate the organization and client base.
Collaborate with other teams to further strengthen Array's suite of products.
Ability to excel in a collaborative startup.
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Requirements

2+ years experience providing technical support in a remote environment.
Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do.
Previous experience working with REST APIs.
Previous experience working with SQL.
Familiarity with JavaScript or front end web/app development.
A broad interest and technical background.
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Benefits

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray kits for work anniversaries
Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportREST APIsSQLJavaScriptfront end developmentdebuggingproblem solvingdocumentation creationclient supportAI tools

Soft Skills

collaborationclient centric approachmultitaskingcontext switchingadaptabilitycommunicationresearchcreativityinitiativeteamwork