Armed Services YMCA National Headquarters

Manager, Military Family Services

Armed Services YMCA National Headquarters

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Operational project management of specific “Core Services,” as defined as, Operation Ride Home holiday travel assistance, Operation Holiday Joy, and temporary emergency financial assistance.
  • Operational project management of Affiliate Partnerships with local YMCA Associations to deliver ASYMCA programs and services to military families throughout the YMCA network.
  • Provide operational and logistical support for Core Services, including creating and maintaining Standard Operating Procedures, logic models, training, employee communications, and other resources.
  • Managing day-to-day operations for Operation Ride Home holiday travel assistance service, including tracking and maintaining the financial reporting, budget development, and local activations.
  • Managing day-to-day operations for Operation Holiday Joy and temporary financial assistance services, including expanding partnerships, tracking activations, maintaining financials, and providing reports.
  • Key partner in monthly, quarterly, and annual reporting of Core Services engagement numbers, and identifying stories and testimonials to demonstrate impact.
  • Support the Senior VP with implementing a growth plan to expand the reach and results of the Affiliate network, identifying areas of opportunity, and building relationships with Affiliate partners.
  • Work with existing Affiliate Partners to launch the annual program, reviewing funding requests, providing recommendations on approvals, and communicating updates.
  • Establish new relationships with potential partners to grow and expand the program to new locations.
  • Execute MOAs, Statements of Work, and reporting requirements, managing compliance of Standard Operating Procedures (SOP), and facilitating payment requests.
  • Collect stories, survey responses, impact statements, testimonials, photos, and other assets to create reports and demonstrate impact.

Requirements

  • College degree or 4+ years combined college, technical training, and/or military service required AND 5+ years’ employment experience in project management, program delivery, and/or operations required OR equivalent combination of education and experience.
  • Nonprofit or Military/Veteran Service Organization experience is highly desirable.
  • Proficiency in using computers, the Internet, email, Microsoft Office (Word, Excel, PowerPoint), and basic office equipment required.
  • Excellent written and verbal communication and presentation skills required.
  • Detail-orientation and commitment to accuracy are required.
  • This position requires the incumbent to take initiative, accountability, and demonstrate sound judgment, providing recommendations and making decisions.
  • Ability to foster collaboration, care about the success of others and the team as a whole, and build trusted relationships with internal and external stakeholders required.
Benefits
  • Employment is dependent upon passing a background check and adhering to ASYMCA’s organizational policies and procedures.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Military spouses, veterans and military affiliated job seekers encouraged to apply.
  • Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
  • All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • We will not tolerate discrimination or harassment based on any of these characteristics.
  • ASYMCA encourages applicants of all ages.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprogram deliveryoperations managementfinancial reportingbudget developmentStandard Operating Procedurescompliance managementdata analysisreportinglogistical support
Soft skills
written communicationverbal communicationpresentation skillsdetail orientationinitiativeaccountabilitysound judgmentcollaborationrelationship buildingteam success