Armada

Director, Customer Success – Delivery

Armada

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Own Customer Success Engineering and Delivery outcomes across MENA, with Saudi Arabia as the operating base
  • Build a scalable regional success model that works across multiple countries while respecting local regulatory and operational requirements
  • Translate customer business objectives into clear success plans, milestones, and measurable KPIs
  • Drive retention and expansion by ensuring customers realize ongoing value from Atlas, Galleon with AEP, and Leviathan AI Factory deployments
  • Own the post-sale lifecycle from contract signature through onboarding, deployment, production go-live, and steady-state operations
  • Ensure rapid time-to-try and time-to-value for edge AI and GPU-accelerated workloads
  • Lead delivery governance across hardware, networking, security, and platform readiness
  • Establish repeatable delivery patterns, runbooks, and escalation paths suitable for enterprise and national-scale environments
  • Ensure deployments meet Saudi and country-specific sovereign data expectations including data residency, access controls, encryption, and auditability
  • Build trusted advisor relationships with CIOs, CDOs, CISOs, operations leaders, and national stakeholders
  • Lead executive business reviews focused on outcomes delivered, adoption progress, operational risk reduction, and roadmap alignment
  • Establish customer health metrics reflecting technical adoption, operational maturity, and stakeholder alignment
  • Build, mentor, and scale a high-performing MENA Customer Success Engineering organization anchored in Saudi Arabia
  • Partner closely with Product, Engineering, Security, Operations, and Support teams
  • Help shape Armada’s evolving service model as Atlas, Galleon, and Leviathan adoption scales

Requirements

  • 10+ years of experience in customer success, technical account management, professional services, or delivery leadership in complex enterprise environments
  • Strong technical foundation in AI infrastructure, edge compute, data center systems, cloud platforms, and GPU-accelerated workloads
  • Proven success delivering outcomes for high-value, multi-stakeholder customers in regulated or mission-critical settings
  • Experience operating across the MENA region, with the ability to be based full-time in Saudi Arabia
  • Executive-level communication and stakeholder management skills
  • Demonstrated experience building and scaling regional teams and delivery models
Benefits
  • Equal Opportunity Statement
  • Unsolicited Resumes and Candidates
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI infrastructureedge computedata center systemscloud platformsGPU-accelerated workloadscustomer success engineeringdelivery governanceKPI measurementonboardingdeployment
Soft Skills
executive-level communicationstakeholder managementrelationship buildingmentoringteam scalingoperational risk reductioncustomer health metricsstrategic planningcross-functional collaborationleadership