Armac

Collections

• Manage the portfolio of delinquent customers, conducting complex negotiations and proposing viable credit recovery alternatives;
• Analyze collections KPIs, identify deviations and propose corrective actions to continuously improve results;
• Perform financial reconciliations and resolve billing, invoice and payment discrepancies;
• Monitor contracts, commercial policies and payment terms to ensure adherence to internal rules;
• Support internal and external audits and ensure compliance with accounting and legal standards;
• Serve as a technical reference, contributing to the development of junior and mid-level analysts;
• Prepare and present management reports focused on performance, risks and opportunities.

Senior Collections Analyst

Growth Marketing

• Develop the growth strategy for the business unit (BU) in collaboration with business and marketing leadership;
• Build and maintain the quarterly marketing and growth plan, including setting objectives and initiatives;
• Define go-to-market strategy, market studies and buyer personas for the BU;
• Act as the focal point between the BU, Marketing teams (CRM, Media, Social, Brand) and agencies;
• Create, prioritize and manage the backlog of projects and campaigns;
• Build and monitor the execution roadmap, ensuring focus and prioritization;
• Orchestrate execution via external partners, ensuring quality, timelines and SLAs;
• Monitor performance through KPIs, dashboards and regular follow-up rituals;
• Manage campaign, agency and media budgets, tracking budgeted vs. actual spend;
• Report results and learnings to BU leadership and the executive board.

Senior Collections Analyst

Growth Lead