Account Manager – MGU Partnerships

Arlo

full-time

Posted on: 4/1/2026

Location Type: Remote

✨ AI Apply

💰 $70,000 - $80,000 per year

About the role

Own all partner communication end-to-end, serving as the primary point of contact for our partners
Facilitate and lead recurring weekly partner meetings and biweekly webinars
Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to onboard and teach new contacts as partner teams evolve
Own the full MGU group implementation process within a 90-day window, enforcing clear milestones and accountability checkpoints
Conduct discovery with new partners to understand their current processes and actively consult on improvements
Lead recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup
Push partners into standardized processes and workflows; this role sets the standard, not the other way around
Develop and roll out process changes across the partner base in a consistent, scalable way
Build and maintain partner plan suites and documentation within internal tools
Surface partner feedback and operational insights to improve the product and internal tooling
Collaborate with internal teammates to tag-team complex partner issues and flex into other areas (e.g., General Administrator relationships and other ops needs) as the business requires.

1+ years of experience in health insurance, employee benefits, or a related industry in a customer-facing role
Strong understanding of health plan structures, terminology, and processes
Exceptional project management and organizational skills — you thrive in structured environments and bring that structure to others
Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser
Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with HubSpot is a plus.

Benefits

High ownership: You’ll get real responsibility from day one
Join an important mission: Your work directly influences how people access care and improves lives at scale
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementonboardingtrainingprocess improvementpartner communicationdiscoveryworkflow standardizationdocumentation

Soft Skills

organizational skillscommunicationleadershipaccountabilitycollaborationproblem-solvingadaptability