Arlo

Senior Director/VP – MGU Partnerships

Arlo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Senior

About the role

  • Grow revenue and expand partnerships
  • Drive revenue growth across existing client and partner relationships
  • Identify and execute on upsell, cross-sell, and expansion opportunities within the current book
  • Lead renewals and retention efforts to maximize long-term account value
  • Scope, onboard, and manage new program partnerships with TPAs and vendors
  • Own relationships that matter
  • Serve as the day-to-day relationship owner for clients and partners
  • Act as the primary escalation point when issues arise
  • Drive performance outcomes
  • Monitor account performance including loss ratio trends and utilization drivers
  • Partner with underwriting, analytics, and clinical teams to identify improvement opportunities
  • Proactively communicate performance insights and recommendations to clients and partners and ensure insights are being acted on
  • Resolve problems end-to-end
  • Lead resolution of service, billing, eligibility, claims, and TPA-related issues
  • Coordinate across internal teams and external partners to drive timely outcomes
  • Ensure issues are documented, tracked, and closed with accountability

Requirements

  • Experience in business development, sales, relationship management, or partnership roles
  • Familiarity with TPAs and third-party service models
  • Strong understanding of client performance metrics and financial drivers
  • Comfortable managing complex, multi-stakeholder relationships and resolving issues under pressure
  • Excellent communication, organization, and follow-through
  • Bonus points for:
  • Experience in employee benefits, health insurance, or related financial services
  • Exposure to loss ratio management, renewals, or plan performance reporting
  • Background in a growth-oriented sales organization
Benefits
  • High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
  • Join an important mission: Your work directly influences how people access care and improves lives at scale.
  • Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
  • Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
  • High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business developmentsalesrelationship managementpartnership managementclient performance metricsfinancial driversloss ratio managementrenewalsplan performance reporting
Soft Skills
communicationorganizationfollow-throughproblem resolutionmulti-stakeholder managementpressure management