Arkose Labs

Technical Account Manager

• Serve as the strategic partner and primary point of contact for enterprise customers.
• Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks.
• Guide customers through implementation, optimization, and best practices without needing constant engineering support.
• Manage executive relationships and influence stakeholders to adopt recommendations.
• Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk.
• Identify and pursue expansion opportunities in collaboration with sales.
• Deliver insights and communicate value through reporting, consultation, and thought leadership.
• Leverage industry knowledge to tailor guidance to customer needs.

Technical Account Manager (Remote OK)