Collections and Recoveries Advisor
Arkle Finance Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Wellingborough • United Kingdom
Visit company websiteExplore more
About the role
- Manage your own portfolio of customers in arrears and progress cases to resolution
- Speak with customers to understand their situation and agree fair, practical next steps
- Use credit data to assess affordability and set up suitable repayment plans
- Support customers with vulnerabilities and apply the right level of care
- Prepare the required arrears and default communications
- Work with external agents and brokers when needed
- Keep clear, accurate case notes and contribute to team improvements
Requirements
- Experience in collections or recoveries within an instalment credit debt collections function, ideally in asset finance (hire purchase and finance lease)
- Confidence having clear and constructive conversations with customers
- Ability to manage a varied workload and work to deadlines
- Attention to detail and accuracy
- Understanding of fair treatment and FCA expectations for regulated agreements
- It would be nice for you to have
- Experience in asset finance or instalment credit
- Exposure to recoveries or late‑stage arrears
- DIPAF or MICM qualification
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsrecoveriesinstalment creditdebt collectionsrepayment planscase managementaffordability assessmentarrears communicationdefault communicationattention to detail
Soft Skills
customer communicationconstructive conversationsworkload managementdeadline managementaccuracyempathyteam collaborationproblem-solvingcustomer supportvulnerability awareness
Certifications
DIPAFMICM