60% talking to customers and fixing either bugs or user experience edge cases
40% actually improving systems long term
Triage, investigate, and resolve bugs reported by customers and the support team
Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
Collaborate closely with Support to provide timely updates and clarity on issues
Improve system reliability by identifying root causes (not just patching symptoms)
Maintain high-quality standards (testing, edge cases, regressions)

Requirements

2+ years experience as a software engineer
Strong written and spoken English fluency
Production experience in node.js and react/typescript
Experience in fast moving environment, such as small companies or a start-up
AI-tooling proficiency: AI as a force multiplier
Eligibility to work out of our Mexico City office

Benefits

Competitive Salary, Stock Options
Unlimited PTO
Ownership and Opportunity for Advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

node.jsreacttypescriptbug triagesystem reliabilityuser experiencediagnosistestingroot cause analysisAI-tooling

Soft Skills

communicationcollaborationproblem-solvingcustomer serviceattention to detailadaptabilitytime managementcritical thinkingwritten communicationspoken communication