Customer Service Supervisor
Arkema
full-time
Posted on:
Location Type: Office
Location: Pasig • Philippines
Visit company websiteExplore more
About the role
- Serve as the primary point of contact for customer inquiries and concerns
- Provide accurate product/service information and resolve issues efficiently
- Lead annual customer satisfaction surveys and monitor action plans
- Ensure timely and accurate order processing (within 24 hours of PO receipt)
- Maintain an error rate of ≤0.10% in order entries
- Resolve quality-related complaints within 30 days; non-quality within 60 days
- Submit accurate monthly reports by the 5th working day
- Recommend SOP enhancements to boost efficiency
Requirements
- Bachelor’s degree in Management or any related field
- At least 3 years of experience in a similar role within a related industry
- Proficient in MS Office and SAP
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms)
Benefits
- Occasional domestic travel required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingcustomer satisfaction surveysreportingSOP enhancements
Soft Skills
communicationproblem-solvingleadershipefficiency improvement
Certifications
Bachelor’s degree in Management