Email/Chat Support Representative
Arkansas Trailer Mfg. Co., Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to customer inquiries via email and live chat
- Provide information about products, orders, and services
- Document customer interactions in internal systems
- Assist customers with order updates and basic troubleshooting
- Escalate complex issues to appropriate departments
- Maintain accurate records of customer communications
Requirements
- High school diploma or equivalent
- Strong written communication skills
- Customer service experience preferred
- Ability to manage multiple conversations and tasks
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid holidays
- Paid training and onboarding
- Career advancement opportunities
- Professional development and cross-training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communication skillscustomer service experienceability to manage multiple conversationsability to manage multiple tasks
Certifications
high school diploma or equivalent