Arkansas Trailer Mfg. Co., Inc.

Customer Support Specialist

Arkansas Trailer Mfg. Co., Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,204 per year

Job Level

Junior

About the role

  • Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner
  • Provide order status updates, shipping/tracking support, and basic product information
  • Create and update customer cases/tickets and document all interactions accurately
  • Coordinate with internal departments (sales, billing, operations) to resolve customer issues
  • Assist with returns, warranty questions, or issue escalation following company procedures
  • Maintain accurate customer records and follow internal data/privacy guidelines
  • Identify recurring issues and suggest improvements to processes and customer experience

Requirements

  • High school diploma or GED required
  • 1+ year experience in customer service/support, call center, or order support preferred
  • Strong written and verbal communication (clear, calm, professional)
  • Comfortable using CRMs/ticketing systems, email, and spreadsheets
  • Strong problem-solving skills and ability to handle multiple tasks
Benefits
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Paid holidays
  • Paid training and onboarding
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder supportticketing systemsCRMdata privacy
Soft Skills
communicationproblem-solvingmultitaskingprofessionalism
Certifications
high school diplomaGED