Customer Service Associate
Arkansas Trailer Mfg. Co., Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to customer inquiries via phone and email
- Provide order status updates and basic product information
- Enter customer requests and updates into the system accurately
- Coordinate with production, shipping, and sales for issue resolution
- Document interactions and maintain accurate customer notes
- Support returns, replacements, or service requests as needed
Requirements
- High school diploma or equivalent required
- 1+ year customer service experience preferred
- Strong communication and problem-solving skills
- Comfortable using customer support tools and basic spreadsheets
- Professional and reliable with strong follow-through
Benefits
- Health, dental, vision
- PTO and paid holidays
- 401(k)
- Training and advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvingprofessionalismreliabilityfollow-through
Certifications
high school diplomaequivalent