Arkansas Trailer Mfg. Co., Inc.

Chat/Email Support Representative

Arkansas Trailer Mfg. Co., Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

Tech Stack

Switching

About the role

  • Respond to customer inquiries via chat and email in a professional, timely manner
  • Provide order status, tracking updates, and basic service/parts guidance (per available resources)
  • Create and update tickets/cases; document notes clearly and accurately
  • Verify customer details and update account records when needed
  • Resolve common issues (address corrections, delivery exceptions, returns steps, invoice questions)
  • Escalate complex concerns to the appropriate team and follow up until resolved
  • Use internal knowledge base, scripts, and SOPs to ensure consistent answers
  • Meet productivity and quality standards (response time, accuracy, tone, documentation)

Requirements

  • High school diploma or equivalent
  • 1+ year customer support experience preferred (chat/email strongly preferred)
  • Strong typing, spelling, and written communication skills
  • Comfortable switching between multiple systems (CRM/ticketing, email, spreadsheets)
  • Reliable internet connection and a quiet work environment
Benefits
  • Paid training
  • PTO and holiday pay
  • Health, dental, and vision options
  • 401(k) options
  • Performance incentives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportticketingdocumentationorder status trackingissue resolutiondata entryspellingtyping
Soft skills
communicationprofessionalismtimelinessattention to detailproblem-solvingadaptability
Certifications
high school diploma