Customer Service Representative I
Arkansas Blue Cross and Blue Shield
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Ensure final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact.
- Resolution may require system research and/or contacting experts in other areas of the company.
- Strives for the company goal of “first time resolution” whenever possible.
- Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary.
- Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans.
Requirements
- High school diploma or equivalent.
- Minimum two (2) years' experience in a specialized customer service environment.
- Two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment.
- Customer Resolutions.
- Multitasking.
- Active Listening.
- Keyboarding.
- Work Independently.
- Independent Thinking.
- Organized.
- Detail Oriented.
- Written and Verbal Communications.
- Customer Service.
- Problem Solving.
- Working in a high stress environment.
- Computer Literacy.
- Must pass company proficiency test: Customer Service Assessment.
Benefits
- Tuition reimbursement.
- Club Blue, a free, onsite gym to encourage exercise.
- Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
- Incentives for wellness education and exercise
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ResolutionsKeyboardingComputer Literacy
Soft Skills
MultitaskingActive ListeningWork IndependentlyIndependent ThinkingOrganizedDetail OrientedWritten CommunicationsVerbal CommunicationsCustomer ServiceProblem Solving
Certifications
Customer Service Assessment