Arizona Supreme Court

Customer Retention Specialist

• Work with Arizonas 15 county programs to recruit CASA volunteer applicants and improve volunteer retention
• Develop and maintain a comprehensive statewide strategic recruitment plan
• Collaborate with county CASA programs to develop and maintain comprehensive written diversity, recruitment, and retention plans
• Statewide marketing of the CASA program
• Develop, update, and analyze marketing and communication goals outlined in the state office strategic plan
• Creation and distribution of information pamphlets, brochures, press releases, and audio-visual programs
• Produce organizational communications including quarterly newsletters, social media content, news releases, and marketing materials
• Act as a liaison to the community and various stakeholders
• Travel statewide and participate in outreach events
• Perform surveys and assessments of CASA satisfaction, and of marketing program effectiveness
• Act as liaison with external printers and other vendors

Marketing, Recruitment, Retention Specialist V

Administrative Assistant

• Responsible for the administrative work associated with the Director and with the Foster Care Review Board (FCRB), CASA (Court Appointed Special Advocate) and Court Improvement programs.
• Maintain and organize files and database.
• Compose and prepare correspondence, agendas, meeting minutes, statistical reports, and memoranda.
• Assist the Division Director and management staff in monitoring budget, including review of monthly financial transaction reports and outstanding encumbrances for accuracy and processing any necessary corrections.
• Assist in the process to enhance the board member tracking database, securing translation/interpretations services for the FCRB, processing and updating review board member records, coordinating state board meetings, and performing other duties as assigned.

Marketing, Recruitment, Retention Specialist V

Administrative Assistant III