Arizona State University

Customer Success Manager

• Oversee the operational delivery of non-credit TEC courses across multiple cohorts and learning modalities.
• Coordinate course launch readiness, enrollment timelines, learner communications, and delivery logistics.
• Ensure courses are set up correctly in the learning platform and that content, assessments, and resources are accessible as planned.
• Monitor learner engagement, progress, and completion using LMS dashboards and reporting tools.
• Supervise and coordinate Teaching Assistants supporting TEC courses.
• Work closely with faculty and curriculum leads to operationalize course designs and assessment plans.
• Prepare regular summaries on learner enrollment, progress, completion, and support needs.
• Coordinate with internal technical teams and external partners on LMS configuration, learner access, and credential workflows.

Course Operations – Learner Success Manager

Recruitment

• Provide prospective students with detailed information regarding graduate business programs
• Conduct individual and group presentations for prospective students
• Monitor and manage student database using Salesforce
• Travel for events, networking, and community outreach if required
• Design and execute recruitment events both virtually and in person

Graduate Programs Recruiter

Product Designer

• Define, articulate and collaborate on the UX strategy with subject matter experts on the team and across ASU.
• Manage escalations, monitor student feedback and pain points, analyze issues and design long-term solutions.
• Monitor, analyze and report on product KPIs regularly to create baselines and improvements toward exceeding goals.
• Prioritize and maintain product/UX roadmaps, providing value to students and staff through solutions that solve problems and help them achieve their goals.
• Manage product operations, including user stories, acceptance criteria, persona creation, student journeys, by facilitating design sessions and other methodologies.
• Evaluate opportunities to incorporate AI and automation into enrollment products and workflows.
• Stay current on AI tools, platforms, and capabilities relevant to higher education enrollment; bring forward recommendations for adoption where appropriate.
• Conduct competitive and market research to surface risks and opportunities for new product strategies.
• Create processes that streamline efficiencies across teams on communication, feedback, collaboration, reporting, tracking and handoffs.
• Translate strategy into detailed requirements by working with content, design, development, research, and data teams.
• Independently lead design thinking workshops (whiteboarding activities, design thinking workshops, flow diagrams, user journeys, etc.).
• Assume or coordinate other duties or projects as assigned or directed.

UX Product Manager, AI

Analyst

• Support W. P. Carey School of Business Human Resources function as a subject-matter expert in staff and student job architecture, classification, and compensation analysis.
• Develop, refine, and institutionalize ASU’s job architecture framework.
• Analyze and revise job descriptions, mapping positions to ASU job profiles.
• Establish consistent classification practices under the guidance of the W. P. Carey Director of Human Resources.
• Conduct internal compensation analyses and develop recurring classification and compensation reports to support HR processes.
• Partner with hiring managers to support recruitment processes including job postings and coordination of requisitions.
• Deliver trainings and workshops to promote compensation-related skills development.

Senior Compensation Analyst

Financial Planning and Analysis

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by the Lead to ensure financial aid file completion.
• Proactively partners with the FASS team to escalate students requiring tier 2 assistance.
• Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information.
• Assumes or coordinates other duties or projects as assigned or directed.

Financial Intake Specialist

Account Manager

• Serve as a bridge between ASU Career Services and academic colleges in the development of career-focused programs and engagement for our diverse population of students.
• Collaborate with the ASU community by building relationships internally and externally, leveraging technology tools, networking, and understanding employer hiring practices.
• Research to understand the needs of students and develop programs or resources to meet those needs.
• Design and facilitate programs and initiatives focused on student career development and professional success; including but not limited to alumni and employer panels and networking events.
• Create strategies for increasing student engagement in career events and resources using data and metrics along with input from faculty, staff, and industry experts.
• Conduct ongoing research through benchmarking peer institutions, connecting with professional associations, and participating in career and professional development conferences to understand and provide information about post-graduation opportunities for students.

Career Coordinator – Partnerships, Programs

Accountant

• Perform specialized Accounts Payable processes including but not limited to wire payments, check cancellations and reissues, check deposits.
• Obtaining, analyzing and verifying bank information for wire payments.
• Utilize OCR technologies to review, audit, and process a high volume of invoices and expense reimbursements through ASU’s financial management system, ensuring adherence to established financial policies and procedures.
• Utilize AI-enabled SmartBot to automate monitoring and responding to communications from the shared AP email box.
• Manage Accounts Payable Wire shared email box, ensuring timely resolution of requests and issues.
• Prepare and maintain recurring financial and operational reports.
• Provide exceptional customer service to internal departments and external suppliers.
• Perform additional duties and special projects as assigned.

Accountant Associate

Project Manager

• Supports and instructs those served by the department with complex queries
• Applies specialized knowledge of multiple standards, policies and procedures
• Maintains accurate and detailed records
• Facilitates regional collaboration among K-12, higher education, and employers to promote cross-sector collaboration and sharing of promising practices
• Identifies, initiates, and sustains partnerships with K-12 districts and charter schools, institutions of higher education, and employers in their region
• Identifies and implements partnerships between K-12, higher education, and employers that expand career exploration, work-based learning, and early college coursework opportunities for all students
• Coordinates regional efforts and opportunities with national, statewide, and regional workforce development officials, economic development organizations, and community-based organizations
• Supports strategic planning, goal setting, and progress monitoring of metrics and goals aligned to statewide and regional pathways strategic plans
• Tracks career-connected pathways milestones and deliverables for the region
• Collects data on key career-connected pathways outcomes in the region, prepares project status reports, and drafts relevant grant reports
• Develops and implements strong communication systems to ensure that regional and school-level leaders have the knowledge, tools, and information to implement and sustain robust career-connected pathways
• Plans and coordinates visits for key leaders in the region to showcase promising practices within school districts, higher education institutions, and industry partners
• Supports specific grant-funded statewide and regional college- and career-connected pathways projects as needed
• Represents CFA in key regional events, meetings, and community initiatives

Project Manager, College & Career Pathways

Accounting Manager

• Perform a variety of accounting and customer service functions that require initiative, accuracy, and independent judgment
• Support the goals and objectives of the Financial Services unit
• Utilize OCR technologies to review, audit, and process a high volume of invoices and expense reimbursements
• Utilize AI-enabled SmartBots to automate monitoring and responding to communications from the shared AP email box
• Conduct monthly research and reconciliation of supplier statements
• Respond to inquiries via email and telephone promptly and professionally
• Assist in managing the Accounts Payable email box
• Prepare and maintain recurring financial and operational reports
• Provide exceptional customer service to internal departments and external suppliers