Senior Customer Service Specialist

Arizona State University

Enrollment Assistant providing support in managing student registration services. Responsible for liaising with departments and resolving complex inquiries at Arizona State University.

Posted 6/17/2026full-timeTempe • Arizona • 🇺🇸 United StatesSenior💰 $20 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provides complex support for the use and maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.
Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
Complete registration transactions and enrollment verifications, including transaction/discrepancy research and resolution in a timely manner.
Analyze processes to resolve issues.
Act as liaison with departments and colleges.
Oversee the processing of non-routine/complex issues.
Assist with training of staff and student workers.
Assist as needed with student workers.
Coordinate and participate in special projects, committees and reports.
Work within guidelines of established methods; obtain, clarify and provide information within established parameters.
Plan and prioritize workload to meet set deadlines.

Requirements

What you’ll need

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience providing customer service in a team environment and high-volume service location.
Experience in retrieving and updating information in a student information system (e.g., PeopleSoft).
Microsoft Office applications (i.e. Word, Excel, Outlook).
Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments, and advising units.
Demonstrated knowledge of University policies and procedures.
Evidence of ability to clearly communicate to perform essential functions.
Experience with CRM systems (i.e., Salesforce).
Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders.
Demonstrated knowledge of FERPA.
Ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Benefits

Comp & perks

Tuition Reduction Program for staff members, their spouses, and dependents.
Retirement program designed to promote long-term savings and provide income upon retirement.
Paid time for volunteer and professional development.
Wellness program for preventative health education and screenings.
Disability and leave program for income protection.
Employee assistance for free and confidential behavioral health services.
Flexible work options, ranging from alternative work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

student information systemPeopleSoftCRM systemsSalesforceMicrosoft OfficeWordExcelOutlookissue resolutiondata analysis

Soft Skills

customer servicecommunicationteamworkproblem-solvingorganizational skillsprioritizationrelationship buildingtrainingadaptabilitycollaboration