Commercial Operations Specialist, Adtech
NBCUniversal
Implementation Project Manager
Arine
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate with Sales, Operations, and Customer Success to drive a smooth client transition from the sales cycle through implementation launch with client and internal teams
- Manage and oversee multiple client implementations and internal company and/or team initiatives simultaneously
- Manage cross-functional internal team to meet milestones and timelines outlined in the SOW, project charter, and work plan
- Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
- Maintain a deep understanding of Arine's products and platform to inform key business requirements and decisions during implementations
- Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
- Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
- Be accountable for successful on-time implementation deliveries and client satisfaction to meet both client and organizational goals
- Partner with Customer Success teams to lead a smooth client transition from implementation to ongoing operations and account management
Requirements
- Bachelor’s degree or equivalent years of experience
- Minimum 3-5 years in healthcare management, delivery and/or consulting experience
- 3+ years of project management and/or implementation experience
- Experience at a SaaS, health-tech company, and/or start-up company
- Experience documenting, coordinating, and communicating items through ticket management tools like Jira and other Atlassian product suites
- Proven track record of strong client management and customer service skills
- Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
- Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
- Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
- Confident, capable, enthusiastic self-starter with minimal need for direction
- Ability to pass a background check
- Must live in and be eligible to work in the United States
