Arine

Senior Technical Writer

Arine

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $140,000 per year

Job Level

Senior

About the role

  • Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
  • Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
  • Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
  • Ensure documentation is accurate, consistent, and adheres to company style guides and standards
  • Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
  • Collaborate with cross-functional teams to identify documentation needs and prioritize projects
  • Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
  • Use analytics and user feedback to continuously improve documentation usability and clarity
  • Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

Requirements

  • Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred
  • 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry
  • Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture
  • Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360)
  • Experience creating microlearning assets (short videos, tooltips)
  • Excellent written and verbal communication skills
  • Ability to quickly learn and understand complex technical concepts
  • Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools
  • Strong attention to detail and ability to produce high-quality work with minimal oversight
  • Ability to work independently and as part of a team
  • Excellent organizational and time-management skills.
Benefits
  • Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.
  • You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingstructured authoringcontent reuseinformation architecturemicrolearninggraphics designversion controlcontent lifecycle managementSaaS productshealthcare industry
Soft Skills
written communicationverbal communicationattention to detailindependenceteam collaborationorganizational skillstime-managementability to learn quicklygraphic thinkinguser feedback analysis
Certifications
Bachelor's degree in EnglishBachelor's degree in JournalismBachelor's degree in Technical CommunicationBachelor's degree in Computer Science