Aria Care Partners

Onboarding Specialist

Aria Care Partners

full-time

Posted on:

Location Type: Remote

Location: Kansas • United States

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Job Level

Junior

Tech Stack

SFDC

About the role

  • Serve as the primary contact for newly contracted nursing homes
  • Organize and combine documents to company standards
  • Submit campaign materials within allowed timeframe
  • Communicate with facility staff via phone (50% of the time) and email (50%) to collect documentation
  • Guide facilities through onboarding through education of processes, onboarding requirements, and timelines
  • Track onboarding progress and ensure all required materials are received
  • Maintain accurate records within Salesforce and other requested areas
  • Other duties and projects as assigned by Onboarding Manager

Requirements

  • High school diploma or equivalent required; associate degree preferred
  • Proficiency with computers & knowledge of Microsoft Office (Word, Excel, Outlook)
  • Salesforce.com or CRM experience required (1-2 years preferred, not required)
  • 1-3 years of customer service experience with service company (experience with healthcare company a plus)
  • Excellent planning, organizational & time management skills
  • Strong Communication Skills – Loves to talk on the phone, communicates clearly both verbally and written.
  • Strong Attention to detail – demonstrates accuracy and thoroughness; ability to locate information to build spreadsheets accurately and efficiently.
  • Dependability – is consistently at work and on time, follows instructions, responds to management direction, self-motivated and able to work independently in a remote environment.
Benefits
  • Remote position with remote office and access to daily internet.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeSalesforceCRMdocument organizationonboarding processestime managementrecord maintenance
Soft Skills
communicationplanningorganizational skillsattention to detaildependabilityself-motivation
Certifications
high school diplomaassociate degree