Preferred Delivery Manager – Final Mile
Arhaus
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- The Preferred Delivery Manager will personally oversee Arhaus’ highest value deliveries, guiding a dedicated service team and ensuring each moment—from arrival to execution—feels curated, efficient, and spectacular.
- Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival.
- Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards.
- Serve as the client’s main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly.
- Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication.
- Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption.
- Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients.
- Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption.
- Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement.
- Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus’ luxury brand experience.
Requirements
- Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail.
- Background in Interior Design and/or Furniture Sales is strongly preferred.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong organizational and time management abilities with exceptional attention to detail and follow-through.
- Professional demeanor, polished presentation, and ability to remain composed under pressure.
- Confidence in managing high-touch client relationships with discretion, empathy, and care.
- Experience in customer service, delivery management, or final mile operations is strongly preferred.
- Travel is required within this role; approximately 100%.
Benefits
- Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- Arhaus is committed to providing employees with a work environment free of discrimination and harassment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
delivery managementcustomer servicefinal mile operationsinterior designfurniture sales
Soft Skills
communicationinterpersonal skillsproblem-solvingorganizational skillstime managementattention to detailprofessional demeanorpolished presentationcomposure under pressureempathy