Arhaus

Manager

• The Preferred Delivery Manager will personally oversee Arhaus’ highest value deliveries, guiding a dedicated service team and ensuring each moment—from arrival to execution—feels curated, efficient, and spectacular.
• Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival.
• Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards.
• Serve as the client’s main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly.
• Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication.
• Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption.
• Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients.
• Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption.
• Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement.
• Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus’ luxury brand experience.

Preferred Delivery Manager – Final Mile