Argen Corporation

Field Engineer

• Installs and configures digital dental laboratory equipment at customer sites
• Ensures all systems and software products are properly set up and calibrated
• Provides initial training to customers on equipment operations and maintenance
• Performs routine maintenance on digital dental equipment to ensure optimal performance
• Diagnoses and repairs technical issues, both remotely and on-site
• Replaces and/or repairs faulty components and ensures equipment is restored to proper working condition
• Responds to customer inquiries and provides technical assistance via phone, email, and on-site visits
• Performs troubleshooting duties for software and hardware issues, offering effective solutions
• Maintains detailed records of service calls, repairs, and maintenance activities
• Educates customers on best practices for equipment usage and maintenance according to manufacturer’s specifications and guidelines
• Provides ongoing training sessions to ensure customers are proficient in using the equipment
• Develops and distributes instructional materials and documentation to customers as requested
• Ensures all service activities comply with company quality standards and regulatory requirements
• Conducts equipment performance checks and validates repairs to ensure functionality
• Monitors and reports on equipment performance trends and potential issues
• Works closely with the internal support teams to address customer needs and improve service delivery processes
• Communicates effectively with customers to keep them informed about service activities and repair status
• Collaborates with internal support teams to develop solutions for complex technical issues

Field Service Technician

Supply Chain

• Tracks, reviews, and monitors all incoming material and supplies used in production or resale products.
• Ensures compliance to the appropriate standards.
• Conducts cycle counts and accurately inputs results into the QAD system.
• Ensures area cleanliness and proper product organization, including consolidation of items and lot numbers.
• Completes daily cycle count sheets and promptly reports any discrepancies or variances to supervisory personnel.
• Releases materials to internal departments according to established processes.
• Responds to and fulfills material requests from internal departments efficiently.
• Accurately records inventory movements and transactions in the QAD system, identifying and addressing any variances.
• Reviews and verifies the accuracy of recorded transactions.
• Maintains a clean and safe work environment in alignment with safety regulations and standards.
• Cross-trains across multiple areas to enhance operational flexibility and support team objectives.
• Reports issues, concerns, or discrepancies to the Lead, Supervisor, or Manager in a timely and professional manner.

Field Service Technician

Inventory Control Clerk I