Field Service Technician

Argen Corporation

Field Service Technician responsible for installation, maintenance, and repair of digital dental equipment. Providing on-site technical support and ensuring equipment functionality while upholding company standards.

Posted 6/6/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Installs and configures digital dental laboratory equipment at customer sites
Ensures all systems and software products are properly set up and calibrated
Provides initial training to customers on equipment operations and maintenance
Performs routine maintenance on digital dental equipment to ensure optimal performance
Diagnoses and repairs technical issues, both remotely and on-site
Replaces and/or repairs faulty components and ensures equipment is restored to proper working condition
Responds to customer inquiries and provides technical assistance via phone, email, and on-site visits
Performs troubleshooting duties for software and hardware issues, offering effective solutions
Maintains detailed records of service calls, repairs, and maintenance activities
Educates customers on best practices for equipment usage and maintenance according to manufacturer’s specifications and guidelines
Provides ongoing training sessions to ensure customers are proficient in using the equipment
Develops and distributes instructional materials and documentation to customers as requested
Ensures all service activities comply with company quality standards and regulatory requirements
Conducts equipment performance checks and validates repairs to ensure functionality
Monitors and reports on equipment performance trends and potential issues
Works closely with the internal support teams to address customer needs and improve service delivery processes
Communicates effectively with customers to keep them informed about service activities and repair status
Collaborates with internal support teams to develop solutions for complex technical issues

Requirements

What you’ll need

High school diploma or equivalent
Bachelor’s degree preferred
A valid driver's license with a clean driving record required and minimum three-year driving experience required
Must have a personal and reliable vehicle
Minimum of 3 years of experience in field service or technical support, preferably in the dental or medical equipment industry
Knowledge of safety regulations and procedures
Excellent customer service skills
Ability to work independently and manage multiple service calls efficiently
Proficiency in troubleshooting and repairing digital equipment, including CAD/CAM systems, 3D printers, milling machines, ovens/furnaces, suction units
Strong understanding of digital workflows in dental laboratories (scanning, designing, milling, printing) preferred
Familiarity with dental CAD/CAM software and related technologies preferred
Physical ability to lift and move heavy equipment
Ability to travel extensively (up to 75%) and work flexible hours
Ability to learn technical concepts by reading work instructions and standard operating procedures and completing on-the-job training.

Benefits

Comp & perks

Medical, dental and vision Plans
401k with Employer Match
PTO
Employee Events
Wellness Programs
Discounts for home, travel, entertainment and relaxation!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingrepairing digital equipmentCAD/CAM systems3D printersmilling machinesovenssuction unitsdigital workflowsequipment performance checkstechnical assistance

Soft Skills

customer servicecommunicationindependent worktime managementtrainingcollaborationproblem-solvingattention to detailorganizational skillsadaptability

Certifications

high school diplomaBachelor's degreevalid driver's license