Ares Enterprise, LLC

ServiceNow

• Shape, create, and maintain the client's ServiceNow platform.
• Collaborate with teams to understand business needs and convert them into technical solutions.
• Lead the customization and development of ServiceNow applications, including Incident Management, Change Management, Problem Management, and Service Catalog.
• Craft and enhance applications using platforms like ServiceNow, SharePoint Online, Power Apps/Power Automate, Salesforce, and Tableau.
• Partner with Product Owners, the Platform Architect, and Business Analysts to strategize optimal implementation approaches.
• Develop, conduct, and document test cases for newly developed functionality.
• Leverage expertise in standard ARL development environment tools, such as Jira and GitLab.
• Undertake tasks related to maintaining business system applications with respect to the Risk Management Framework.
• Manage source code, scripts, diagrams, and documentation for systems under management.
• Lead and mentor a team of ServiceNow Developers.

Mid Level ServiceNow Developer – Active – Secret Clearance

Business Development Rep

• Work with Headquarters staff and other employees to improve the ability to perform core business development operations and mission support
• Perform qualitative and quantitative research and data gathering and identify key themes, trends, and opportunities from complex data sets
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas
• Work with leadership to plan and coordinate the implementation of business plans and the penetration of new markets
• Capture, synthesize, and summarize key points from interviews, focus groups, and internal meetings, translating insights into draft deliverables and products
• Develop Microsoft PowerPoint briefings and Excel spreadsheets to support project execution and completion
• Edit, standardize, and revise material prepared by other staff members
• Incorporate section reviews from other team members and resolve conflicts quickly
• Conduct high-level research for contract opportunities via personnel interviews and web/CRM searches
• Meet deadlines, adhere to project plans, ensure any conflicts are brought to the attention of the management team, multi-task, and work on several projects simultaneously
• Maintain quality results by using templates; follow proposal-writing standards including readability, consistency, tone, and maintain proposal support databases
• Excellent writing skills, including understanding of grammatical rules, punctuation, sentence structure, and active/passive voice

Business Development Associate

• Design, develop, and maintain the ServiceNow platform aligning with business needs.
• Lead the architectural design of the ServiceNow platform for performance and scalability.
• Collaborate with stakeholders to gather requirements and implement solutions.
• Monitor and optimize ServiceNow performance, addressing issues proactively.
• Lead implementation of various ServiceNow solutions, ensuring documentation for transparency.

ServiceNow Platform Architect

• Shape, create, and maintain ServiceNow platform.
• Collaborate with teams to understand business needs and technical solutions.
• Lead customization and development of ServiceNow applications.
• Craft and enhance applications using Development Platforms like ServiceNow, SharePoint Online, Power Apps, Salesforce, and Tableau.
• Partner with Product Owners, Platform Architect, and Business Analysts.
• Develop, conduct, and document test cases for new functionality.
• Utilize standard ARL development tools like Jira and GitLab.
• Lead and mentor ServiceNow Developers.
• Maintain business system applications and software capabilities.
• Ensure compliance with Risk Management Framework and execute unit/regression tests.
• Manage source code, scripts, diagrams, and documentation for systems.