VIP Account Manager
Arena (Sports, Media & Entertainment Careers)
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Act as the primary point of contact for VIP clients, ensuring exceptional service.
- Build and maintain strong, long-term relationships with high-value clients.
- Identify opportunities for upselling and cross selling products and services.
- Monitor client activity to proactively address potential churn risks.
- Provide regular and clear updates on the performance of your VIP accounts to key business stakeholders.
- Handle high-stakes or sensitive client issues with professionalism and discretion.
Requirements
- Proven ability to drive user retention, engagement, and satisfaction.
- Ability to build, manage, and grow long-term relationships with high-value players.
- Familiarity with cryptocurrency payment methods, including deposits and withdrawals.
- Strong analytical skills and proficiency in interpreting player data and engagement metrics.
Benefits
- Flexible hours
- Opportunities to work with advanced technologies
- Collaborative environment
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user retentionengagement metricsdata interpretationcryptocurrency payment methods
Soft Skills
client relationship managementcommunicationprofessionalismdiscretionanalytical skills