Legal Marketing and Case Support Specialist
Job Duck
Customer Service Representative
Ardent Mills
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $35 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Act as the primary liaison between external customers and internal stakeholders
- Manage and maintain strong customer relationships and serve as the voice of the customer
- Accurate order entry, contract application, and price confirmation management
- Solicit customer orders based on trends and inventory
- Coordinate with mill schedulers, transportation, sales and supply chain to meet customer expectations
- Create and foster positive customer relationships through daily/weekly interaction and professional service
- Acquire and maintain customer insight/information and communicate to the business
- Resolve customer incidents and track relationships using the Incident Management Process
- Track and communicate short-term changes in customer demand and escalate as appropriate
- Carry out activities with reliability, integrity, compliance, and in a safe, environmentally responsible manner
Requirements
- Bachelor’s Degree or 3+ years customer service experience
- Customer service experience including order entry and customer relationship management (preferred)
- SAP, Microsoft GP or other ERP software working knowledge (preferred)
- Logistics and/or Transportation experience (preferred)
- Ability to delve into details and problem solve
- Ability to balance competing priorities and multi-task in a fast paced environment
- Ability to deliver accurate results efficiently
- Willingness to lead by example, drive team engagement and influence others positively
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Excellent verbal and written communication skills
- Bilingual; Spanish preferred but not necessary
- Reliability, integrity, compliance, and commitment to safety and environmental responsibility
