Customer Support

• Act as the primary liaison between external customers and internal stakeholders
• Manage and maintain strong customer relationships and serve as the voice of the customer
• Accurate order entry, contract application, and price confirmation management
• Solicit customer orders based on trends and inventory
• Coordinate with mill schedulers, transportation, sales and supply chain to meet customer expectations
• Create and foster positive customer relationships through daily/weekly interaction and professional service
• Acquire and maintain customer insight/information and communicate to the business
• Resolve customer incidents and track relationships using the Incident Management Process
• Track and communicate short-term changes in customer demand and escalate as appropriate
• Carry out activities with reliability, integrity, compliance, and in a safe, environmentally responsible manner

Customer Service Representative

Manager, Customer Experience

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher

Customer Service Lead