Ardanis

CIAM & Broker Access Operations Administrator

Ardanis

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • Administer and maintain CIAM solutions to ensure user access is secure, efficient, and in compliance with governance policies.
  • Provision broker organisations and users in CIAM
  • Configure local and federated user accounts
  • Maintain Magic Link allow-lists, approved email domains and MFA enrolment
  • Perform bulk user onboarding and migrations
  • Validate broker data against CRM records
  • Manage user flows (sign-in, sign-up, password reset)
  • Administer identity providers and application registrations
  • Assign roles, groups and access permissions
  • Execute Joiner / Mover / Leaver activities
  • Perform token and access validation testing
  • Issue, expire and re-issue one-time access links
  • Support failed Magic Link and MFA login attempts
  • Enforce operational access controls and audit trails
  • Escalate suspected misuse to Security Operations
  • Monitor and analyze access logs to detect and respond to security incidents promptly.
  • Collaborate with cross-functional teams to design and implement access mechanisms that enhance user experiences.
  • Provide technical support and troubleshooting for access-related issues encountered by users.
  • Document procedures, workflows, and access control protocols to ensure clarity and consistency.

Requirements

  • 3+ years of experience in identity and access management or related fields.
  • Strong knowledge of CIAM frameworks and technologies, including SSO, MFA, and user lifecycle management.
  • Working knowledge of networking and security principles as they relate to access management.
  • Proficient in using access management tools and platforms
  • Strong problem-solving and analytical skills, with attention to detail.
  • Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
  • A degree in Computer Science, Information Technology, or a related field is preferred.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CIAMSSOMFAuser lifecycle managementaccess managementtoken validationdata validationbulk user onboardingaccess control protocolssecurity principles
Soft skills
problem-solvinganalytical skillsattention to detailcommunication skills